Best and worst state service

2014-11-09 15:01

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South Africans believe corruption is far more prevalent in the private sector than it is in government departments.

This is according to a recently released survey that polled people’s perceptions about corruption and the government’s service delivery.

The Ask Afrika Orange Index 2014 on government service trends is based on information collected over six months from 4?000 South Africans about the kind of service they received when interacting with government departments.

It also took participants’ temperatures on the hot issue of corruption, finding that about 28.4% of respondents were worried about crooks in the private sector.

Only 17.4% of those surveyed voiced similar concerns about corruption in the public sector.

The tables were turned when it came to leadership, though: about 24.7% of those polled were dissatisfied with leadership in the public sector, compared with 14.3% in the private sector.

Residents in different provinces had very different experiences of government departments and municipal service delivery. In North West, whose municipalities frequently make headlines for poor service, just 13% of those surveyed for the index were unhappy with the delivery of municipal services.

Northern Cape residents are pretty miserable with their lot: 56% of those polled said they weren’t happy with municipal services. In Mpumalanga, the SA Revenue Service (Sars) came out tops, with 75% approving of the taxman.

Home affairs also performed well in the province, receiving 72% approval. The Free State outshone all other provinces in education, with 68% of the people polled giving the provincial department the green light.

The best that the police could manage was 44% in the Western Cape. Mpumalanga residents were least satisfied with the police, giving the men and women in blue an ugly -21%.

Eskom performed best in the Western Cape – 51% gave the power utility the green light. But Gautengers gave it a measly 7%.

Overall Sars, Eskom and the departments of basic education and home affairs did best, while the departments of social development and human settlements were nationally reviled.

Best and worst state service

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