Car buyers need to know exactly what is covered in their warranty clauses

2010-04-10 08:49

LATE last year my niece called to tell me she had bought a Peugeot

207. The car had done less than 60 000 kilometres and it looked good. My

immediate thought was that the car would have a factory warranty and probably, a

maintenance plan in place.

The salesman, Collin, told me that the car still had a factory

warranty but no maintenance plan. But we were assured the car had just undergone

a 60 000km service.

I then asked to see the service book, which showed that the 60

000km claim was a lie. In fact, this was just one of a number of things Collin

had deliberately misrepresented.

My niece had not had a chance to test-drive the car and the engine

made a loud droning noise. The clutch was suspect and the gears were sticky. I

immediately drove back to the dealership and pointed out the problems.

A senior mechanic confirmed my complaints, suggesting that the

clutch be replaced and the noise attended to. The sly salesman then advised my

niece to drive the car for a few days as the noise could be from tight drive

belts and said he would call once the clutch kit had been delivered.

I asked whether the problems were covered by the warranty. We were

informed that the car carried an extended warranty but were not informed that

this warranty cost an additional R5 200.

Two weeks later the car went in for the clutch replacement, which

we assumed would be done by a Peugeot dealership. My niece was told that the

clutch had been replaced and a 60 000km service done.

There was no difference to the clutch, the engine noise persisted

and the car still lacked power. ­Collin could not show us the parts that were

supposedly replaced, a normal practice when a car undergoes repairs. The most

worrying thing was the work had not been done by a Peugeot dealership, even

though there is one 700 meters from the Kia dealership where the car was bought.

Four months and 5 000km down the line, the car broke down due to

overheating. Collin referred my niece to Peugeot, who in turn informed her that

the car still had a factory warranty that expires in February 2012. But because

the car was not serviced by Peugeot at 60 000km, the factory warranty which

would have covered the repairs was void. The worst was to come. The R5 200

­extended warranty does not cover the existing damage.

Car buyers need to know exactly what is covered in their warranty.

There may be a duplication.

Among the many documents car buyers are given to sign, duplication

and unjustifiable little bits are thrown in to increase the invoice value. These

additions increase the commission for salespeople.

Car buyers and consumers need to demand ­detailed information and

scrutinise the warranties to avoid problems when things go wrong.

  • Diale is a financial planner. He

    can be contacted on 078 775 0802


Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
0 comments
Comments have been closed for this article.

Inside News24

 
/News

Book flights

Compare, Book, Fly

Traffic Alerts
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.