Car no longer ‘stolen’ after administrative snarl

2010-04-24 09:09

WESBANK has concluded that the car sold to Vusumzi Maduna was not

stolen – six months after the vehicle financier received an ­enquiry from

Maduna.

The giant financier blamed the National Traffic Information System

(eNaTIS) for the administrative error. WesBank said last week that the error had

been rectified.

The correction came after Maduna had been forced to park his car

because the police information system had recorded the car as stolen.

McCarthy Volkswagen, the dealership that sold him last year’s model

of the VW GTI 2.0 FSI, could not help him sort out the problem. He was left with

no other option ­but to seek help from Hotline.

This week, a clearly relieved and excited Maduna said he was

grateful to Hotline for helping him.

“Words cannot really express how grateful I am to Hotline for the

assistance. I can only hope that I will be able to drive this car without being

stopped at roadblocks.

“If they say the car is not stolen and that the eNaTIS system error

had been rectified, I guess there is nothing to worry about any more.”

Initially, Hotline referred his complaint to both McCarthy

Volkswagen and WesBank, but the car dealership did not cooperate.

After two weeks of investigation, WesBank concluded that an

administrative error was listed against the previous owner’s name on the eNaTIS

system.

Loura Brown, customer manager at WesBank, said the error made it

difficult for the dealership to have the car deregistered but ­refused to

divulge further details.

She said that the error has been rectified by the traffic

department, adding that the matter between her employer and Maduna has been

resolved.

“The vehicle was never stolen or reported stolen. The engine number

was also not tampered with,” said Brown.



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