Cell C banner stays up ... for now

2014-11-13 15:23

The South Gauteng High Court in Johannesburg dismissed an urgent application with costs by Cell C against a banner critical of service at one of its retail outlets.

“The application is not urgent,” said Judge Sharise Weiner today, as she dismissed the application.

The banner was put up by disgruntled Cell C customer, George Prokas at the WorldWear Mall on Beyers Naude Drive on November 6.

Appearing professionally printed and bearing the Cell C logo, it was prominently displayed at the mall along the road.

“The most useless service provider in SA – Cell C Sandton City,” it read.

It gave the name of the franchise manager and his phone number, claiming he had said that his “unnamed executive head refuses to assist the customer”.

The dispute arose from a phone Prokas had taken up for his son with Cell C in 2013. The phone number turned out to belong to – and was being used by – a different person.

That individual ran up a bill of R5 000.

Prokas ended the stop order for the phone in October last year.

However, when attempting to buy a car earlier in 2014, Prokas discovered he was listed as a bad debtor as a result of the unpaid R5 000.

He sought to have the bill waived by Cell C and removed from the bad debtors list by the end of October this year.

However, by the end of October the situation had not changed. Prokas had exchanged emails with Cell C and indicated that he would put up the banner unless his complaints were dealt with.

After his complaints were allegedly not dealt with, Prokas had the banner put up.

The banner was changed over this weekend – Prokas had indicated he was not involved in this – and now read “Cell C the most useful cellular provider”. The logo had also been altered.

It was not known who altered the banner.

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