Company finally agrees to deliver tombstone

2010-11-06 12:57

After a two-month delay, Vyfster Granite Tombstone in Pretoria has finally agreed to deliver the ­tombstone that Jenetha Mahlangu ordered in August.

“We discussed with Jenetha this morning. They are going to that cemetery this Saturday. She did not answer her phone several times last week. We couldn’t reach her to make an arrangement, otherwise this tombstone would have been up ­already,” said Annetjie Brown, the co-owner of Vyfster Granite ­Tombstone.

Mahlangu confirmed that the company had called her to arrange for delivery, but said she still did not trust their word.

“They did call me, but these people are playing games. I gave them three numbers, including those of my brothers, to call because I am not in Kwaggafontein, but they never did. We will see when Saturday comes,” she said.

Brown apologised to Mahlangu for the delay. She said the ­company’s truck had a mechanical breakdown and could not travel 120km to deliver the tombstone in Kwaggafontein.

Mahlangu said she did not accept the company’s apology because they breached their contract.

“I bought a product from this company. For them to say that the truck broke down is none of my business. They never made any ­effort to call me from their side. I had to always call to make enquiries. I wonder how many people are ­getting such raw deals after they have paid their money, but get shoddy service,” she said.

Mahlangu approached Hotline last month after struggling for six weeks to get delivery of the tombstone she purchased from the manufacturer. Adding salt to the wound, Mahlangu said the company failed to pitch on the day of the unveiling ceremony, causing her a huge financial loss and embarrassment.

“On that Saturday morning, I called them because people were starting to arrive for the unveiling. They said they had a broken truck and would make a plan before the end of the day, but nothing came of it. To date, they have not called to apologise or say what must be done,” said Mahlangu.

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