E-tag terms and conditions illegal – report

2012-02-06 09:04

The terms and conditions signed by motorists when registering for e-tags to use on toll roads are not in line with the Consumer Protection Act.

The Star newspaper reported today that Consumer Commissioner Mamodupi Mohlala said the terms and conditions were “excessively one-sided in favour of the supplier, and as such... not in line with the spirit of the act”.

Mohlala said a clause in the conditions which allowed the SA National Roads Agency Limited (Sanral) to get any information from any institution concerning applicants where they had an account, was a gross violation of consumers’ right to privacy.

“There should be some restriction to the kind of information that a service provider may have access to as long as it relates to the nature of the account or to the core business.”

In the report, Mohlala also dismissed the provision allowing the agency to change the terms and conditions and forcing the consumer to abide by the new conditions.

Meanwhile, a number of organisations were planning to take legal action against the agency in an attempt to stop e-tolling on Gauteng’s freeways, Business Day reported today.

According to the daily, the Road Freight Association confirmed that a group of industry players would take legal action against the agency and that the legal documentation would be finalised in a few weeks.

The South African Vehicle Rental Leasing Association said it would also take legal action to prevent the implementation of e-tolling.

“We would much prefer to receive an urgent indication from either the new Sanral board or the department of transport that the e-tolling will be set aside and replaced by the use of the fuel levy mechanism,” said the association’s general manager Paul Pauwen.

Comment from the agency was not immediately available. 

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