Holiday club has disgruntled client treading water

2010-07-31 10:41

South African Getaway continues to give a ­disgruntled ­subscriber the run-around.

The holiday club seems reluctant to cancel Themba Msimang’s membership or refund him after he was duped into taking out membership.

Msimang said: “This is a frustrating experience. It is hard to believe that there are companies offering such a shoddy service.

“I contacted Hotline hoping for a positive ­resolution. It has been months since I lodged the ­complaint but it looks like SA Getaway is not ­cooperating.”

He contacted Hotline a few months ago to ­complain about illegal deductions the company has been ­making from his credit card.

In September 2008, Msimang received a call from a representative of SA Getaway informing him about a holiday product.

Msimang agreed to pay a registration fee of R2 680 using his credit card but the company failed to issue him with documents reflecting his membership so he decided to cancel it.

However, he struggled to receive a refund from SA Getaway. He claims that a consultant from the company made empty promises to pay out the refund.

Instead, Msimang discovered that SA Getaway made two separate deductions of R2 926 from his credit card in March and April last year.

After fighting a losing battle with SA Getaway for more than a year, Msimang decided to contact ­Hotline. “I wish Hotline can help me because I am tired of all their lies.”

On May 20, Hotline referred a complaint to the SA ­Getaway offices in Cape Town and was advised to contact company director Anne Brown.

She promised to investigate the matter and provide Hotline with feedback but that did not happen.

Two weeks later, Hotline contacted Brown but a “colleague” claimed that she no longer worked for the company.

Hotline was then referred to a Lyle Smith who also made empty promises to investigate the matter.

Smith failed to respond to an email from Hotline and to return messages left on her cellphone.

This week, Hotline contacted Smith once again but a recorded male voice advises callers to contact the office directly. However, on calling the office, another voice prompts callers to leave messages.

None of the ­messages Hotline left with SA Getaway have been returned.

SHARE:

Read News24’s Comments Policy

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
2 comments
Add your comment
Comment 0 characters remaining

Inside News24

 
/News
Horoscopes
Aquarius
Aquarius

Your body is extra sensitive to the energies around you today. If you have been burning the candle at both ends, you will benefit...read more

There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.