Man hits hurdle with bank over debit order

2010-11-20 09:33

It appears as if it is going to be a long summer of discontent for a Limpopo man who is fighting Standard Bank over an unauthorised debit ­order.

The bank debited, without consent, an amount of R9?360 from the cheque account of customer Thomani Nedzanani in January. He has since been fighting the bank to try and resolve the matter.

“I had invested the money for my child’s education. At that time, I was indebted to Standard Bank but it never occurred to me that they could do such a thing.

“They tell me that they acted within the boundaries of the law but really it is not fair. I will walk the extra mile to have this matter resolved,” said Nedzanani.

The bank explained that Nedzanani failed to make regular payments on his credit card and that arrears on the account dated back to 2006.

In January, Nedzanani discovered that R9?360 was missing from his cheque ­account. The money was an investment ­return that was paid into the account a few days earlier, he said.

Statements also reveal Standard Bank was indeed responsible for the deduction.

Michelle Marsh, the bank’s spokesperson, said they made the deduction after Nedzanani failed to make regular payments on his credit account as promised. The bank, she said, tried to assist him rehabilitate his credit card account.

“We exercised our legal right to set off arrears on his account and debited his cheque account,” said Marsh.

The office of the Ombudsman for Banking Services handles disputes of this nature but said debit ­order queries should be reported to the bank within 40 days.

Uzi Gugushe, spokesperson for the ombud, warned that an ­instruction to cancel a debit order only remains on the bank’s system for a period of between three and six months. “It is therefore important to check statements regularly.”

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