Masondo bids to end billing crisis with ‘favourable settlements’

2011-03-09 12:56

Johannesburg residents affected by recent billing problems would be provided with a “favourable settlement arrangement”, the city’s mayor, Amos Masondo, said in his state of the city address today.

“We have listened and we have heard the customers,” he said.

Masondo said in a bid to resolve the issue that a resolution was taken at a mayoral committee meeting on March 3 that as from March 2011, billing queries between 90 days and 12 months would receive a 25% discount.

Queries that were 12 months and older would be given a 50% discount.

Masondo said this arrangement was, however, subject to criteria. A billing query must be logged and resolved before a write-off could occur “as there is no intention to create any credit balances”.

Furthermore, the consumer must pay in full or make an arrangement to pay all amounts outstanding over 90 days by 30 June 2011 in order to qualify for the write-off.

The consumer must have provided an identity number, verifiable physical address, postal address, e-mail address and cellphone or land line number.

“Once again, I would like to take this opportunity to apologise for the inconvenience caused to the Johannesburg residents and citizens by our new billing system.

“We commit to work diligently, and to do everything possible to correct the situation, and resolve every single outstanding query,” Masondo said.

The resolution comes after some residents approached the media after they received inflated monthly bills while others had their services cut off despite having their accounts up to date.

In its initial bid to resolve the billing matter by addressing a media conference, Masondo angered the affected residents and some opposition parties when he said the billing problem did not amount to a “crisis”.

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