No pay, no power – City of Joburg

2011-06-10 14:22

The City of Johannesburg issued a “cut-off alert” ahead of a collection campaign to get people to pay their municipal accounts.

“All account holders must ensure that their accounts are up to date to avoid being cut off,” a statement read.

“It is important to note that any account in dispute or under investigation still requires payment of average account until [the] dispute is resolved.”

This followed a similar campaign in December and January which caused an uproar among customers who claimed they were unfairly disconnected due to billing errors.

The city eventually placed a moratorium on the cut-offs and in April said a total of 35 535 out of the 60 000 complaints lodged with the city from December 2010 had been resolved.

At the time changes to the IT system and “legacy” problems were blamed.

Kgamanyane Stanley Maphologela, deputy director for customer communications, said officials at Customer Service Centres were waiting to attend to accounts in dispute that should be resolved before the cut-off campaign.

Customers with a query can contact Joburg Connect on 011-375-5555 or email joburgconnect@joburg.org.za or visit their nearest Customer Service Centre.

Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
0 comments
Comments have been closed for this article.

Inside News24

 
/News

Book flights

Compare, Book, Fly

Traffic Alerts
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.