Rand Water urged to keep residents updated

2014-09-26 08:36

Rand Water needs to work closer and communicate better with communities regarding water supply interruptions and other challenges, Water and Sanitation Minister Nomvula Mokonyane’s office has said.

“Remember that, as a board you have a responsibility towards the communities you serve,” said Mokonyane yesterday at a meeting with the board.

The board had to close the gap between their commitment to communities and what was eventually delivered.

It also had to look at their current way of doing things, and how it could possibly be changed for positive results.

Rand Water should work with its stakeholders so that looming problems could be foreseen and dealt with, with the MEC, mayors, ward councillors and community leaders constantly engaged with.

Mokonyane’s spokesperson Brenda Mpitsang said the minister’s department had set up a war room involving all these stakeholders, while a hotline would also be established to receive feedback.

Rand Water resolved to join a joint operations committee with stakeholders so that there would be a coordinated effort to address the situation.

“Rand Water acceded that they may have been internal issues that may have been handled better and vowed that going forth the board will intensely improve on matters of operation,” said Mpitsang.

“The board further agreed to work on restoring the confidence and hope in all the communities who were affected as well as those who are consumers of Rand Water services.”

Going forward, feedback would be given four times a day to keep residents up to date with the latest developments regarding water supply issues.

Earlier yesterday, Gauteng premier David Makhura said he would receive a report today on the water shortages in the province.

“I have asked for an urgent report on the water situation in the municipalities in the province, including what the real problem is and what the source of the apparent water supply problem is,” he said on the sidelines of a provincial security indaba in Germiston, east of Joburg.

“We will be able to look at the matter and where necessary discuss with the national minister of water and sanitation.”

Makhura said he was meeting mayors in Gauteng today to discuss how to take the province forward with regard to infrastructure and investments.

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