Sanral admits to e-toll glitches in collection system

2014-01-10 10:57

The South African National Roads Agency (Sanral) has admitted that some glitches have been experienced in the e-toll collection system.

Spokesperson Vusi Mona told The Citizen that there had been some “genuine” complaints about the system, the newspaper is reporting today.

“There are genuine customer complaints. There is no system that is foolproof and 100% correct.”

He said there were not that many complaints, however, and those lodged with consumer satisfaction website Hellopeter.com were being handled by Sanral’s public relations department.

Mona said the agency had acquired motorists’ cellphone numbers legally through the Electronic National Administration Traffic Information System (eNatis).

“We are not breaking any laws or violating people’s privacy,” he said.

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