Toyota clarifies recall issues

2010-02-10 14:42

TOYOTA South Africa Motors (TSAM) announced today that it was

recalling the Corolla, Auris, and Verso models as part of a global recall

programme to repair a potentially faulty accelerator pedal mechanism on these

vehicles

The

breakdown is as follows:

  • Corolla – 45 040 vehicles bought

    between February 2007 and January 2010 to be taken in for repairs;

  • Auris – 6 665 vehicles bought between

    June 2006 and January 2010 to be taken in for repairs; and

  • Verso – 841 vehicles bought between

    October 2008 to January 2010 to be taken in for repairs.

This brings a total to 52 546 Toyotas.

This is done as a pro-active precaution and is based on the fact

that the mechanism is similar in operation to those which have proven faulty in

other regions.

A small precision-cut steel plate will be placed in the assembly to

alleviate the friction between the shoe and the adjoining surface. This will

prevent the problem from surfacing in vehicles equipped with this steel bar for

the life of the vehicle.

Toyota SA chose to participate in the global recall service action

as a precautionary measure even though there have been no similar incidents

reported locally. Together with its dealers, the giant motor manufacturer will

immediately start contacting owners to inform them of the recall service action.

Owners will be given the opportunity to contact their nearest dealer at their

convenience and schedule a time for the insertion of the steel bar.

Repairs start on February 23.

The process should take less than an hour, but could take longer if

the dealer is experiencing high levels of service calls. And as further support

to the campaign, concerned customers can call the customer contact centre on

0800 139 111 for more information.

In an unrelated service action, TSAM has also decided to recall all

new generation Prius models – bought between August last year and this month –

for a software upgrade to the electronic brake system. This action is expected

to involve 216 vehicles.

Given the small volume of new generation vehicles affected, Toyota

is already in the process of calling each Prius owner to inform them of the

upgrade and schedule an appointment at their closest dealer.


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