Uncertainty for 1Time cash buyers

2012-11-05 07:25

Customers who paid cash for their 1Time air tickets might not get refunded, according to a report today.

The Star quoted 1Time spokesperson Refilwe Masemola as saying the airline’s hands were tied as far as cash-paying customers were concerned.

“If you’ve bought a ticket via credit card, you can call the bank and they have a chargeback. Not sure how long it will take,” Masemola said.

“The cash people ... I can’t give you a comment on that, I’ll have to find out from the business practitioner on Monday.”

Masemola posted a statement on Facebook advising passengers on how to tackle the chargebacks with various banks, the Star reported.

No details on how cash-paying passengers would get their money back was provided.

ABSA, Nedbank, First National Bank and Standard Bank had announced it would reimburse passengers who paid with their cards.

Scores of passengers were left stranded when the low-cost airline announced on Friday that it had applied for liquidation and stopped all operations.

It had about R320 million in short-term debt and had been in negotiations with creditors since March.


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