Vodacom limits customer service calls – report

2013-03-16 11:32

There is a limit to the amount of times a client can call Vodacom.

The cellular network’s spokesperson, Richard Boorman, confirmed that customers were only allowed to phone the Vodacom customer care line 20 times per month, Joburg weekly Saturday Star reported.

Boorman said if the 20 call limit was exceeded “the customer was given another number to call so that we can continue to work on genuine queries”.

Vodacom client Zandel Robson told the newspaper she became aware of the 20-call limit after she moved to a new apartment and realised her 3G internet did not work any more.

“When I first moved in it worked. But later it just disconnected and has not worked since February 21,” said Robson.

After spending between five and six hours on the phone with the cellphone network’s call centre trying to fix her problem, Vodacom sent a technician to Robson’s house this week.

“He told me there was no signal in my apartment. He said I should call Vodacom again and get them to organise me a booster or a longer antenna.

But when I called [again], an automated voice told me I had exceeded the number of times I can call. I have been barred.”

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