We won’t budge, Capitec tells retrenched man

2010-12-04 11:50

David Kabi’s wrangle over an unfair blacklisting ended on a bittersweet note last week when two of his three creditors agreed to update his credit profile.

The Free State man called Hotline last month to complain about the unfair treatment he received from African Bank, Capitec and Nedbank.

In September last year, Kabi was retrenched and, at the time, he owed Beares R45 000, Capitec R25 763 and Nedbank R40 000. Beares forms part of the Ellerines Group, which was bought by African Bank.

At the time of taking out contracts with various creditors, Kabi also took out respective insurance packages. All his other debts were settled, but African Bank, Capitec and Nedbank gave him the run-around.

“These companies threatened to take legal action against me.

“I contacted them and they forced me to make repayments.

“I submitted insurance claims, but the feedback was not good and my good credit rating was tarnished,” he said.

Following a wrangle that lasted about three months, Nedbank finally made a partial settlement of R12 000. Capitec rejected the claim on the basis that Kabi did not qualify for the claim in terms of the contract he signed.

He argued that the fine print was not properly explained to him. Following that, he requested Hotline to help him.

Hotline referred his complaints to the three creditors – African Bank, Capitec and Nedbank.

African Bank reviewed the claim and only last week apologised to Kabi for the delay in finalising the matter.

Marilyn Budow, consumer advocate at African Bank, said Kabi’s profile with the credit bureaus had been updated.

However, Capitec insisted that Kabi remained indebted to them despite the retrenchment insurance cover he took out.

Marketing and corporate affairs manager at Capitec, Charl Nel, said the client was rightfully handed over to their legal department.

He said the account was handed over in March this year, five months after Kabi’s retrenchment.

Nel said in terms of the cover Kabi took out with them, there was a restriction of a three-month waiting period to claim from the insurance. Kabi was retrenched in less than three months of taking out the loan.

Nel said Capitec’s policy regarding the above had since been reversed, but Kabi remained indebted to them.

The bank promised to update their records on receipt of payment and Kabi has since made the payment.

Nedbank agreed to ­review Kabi’s claim.

Kabi complained that he was slapped with a bill of R27 000 after Nedbank’s partial settlement.

At the time of going to press, Nedbank’s Miyelani Shikwambana had not provided Hotline with the necessary feedback.

» Similar complaints against creditors should be forwarded to the Office of the Credit Information Ombudsman. 0 0861 662 837.

The office resolves complaints from consumers who wish to ­dispute their listing with the credit bureau

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