10111: Move to improve police response times

2013-03-07 00:00

THE response time on calls made to 10111 in the province should improve soon, Police Minister Nathi Mthethwa said.

This after KwaZulu-Natal was included in a project to improve the response times of police to complaints lodged with their call centres.

Mthethwa announced that KZN was one of the four provinces to roll out a project called Global Emergency Mobile Communications (GEMC3), which was implemented as a pilot in Gauteng in April 2012.

It ensures that all police stations are not only linked to 10111 call centres, but that complaints are transmitted to the police vehicle situated nearest to where the complaint emanates from for quick response.

Responding to a parliamentary question from ANC MP Amos Matila, Mthethwa said the pilot project was a success and was being reviewed to give impetus to the roll-out to all provinces.

“This will take into consideration the uniqueness of the various terrains and call centres nationally to develop uniform standards to further improve on response times,” he added.

He said the project has already been rolled out in the Mangaung call centre, Free State, and in Mthatha and Port Elizabeth in the Eastern Cape.

Eastern Cape police spokesperson Lieutenant-Colonel Mzukisi Fatyela said the project was already resulting in improvements in police response times, adding that it made it mandatory for officers on duty to report to the 10111 call centre in the GPS-fitted police vehicle they were travelling in.

Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
0 comments
Comments have been closed for this article.

Inside News24

 
/News

Book flights

Compare, Book, Fly

Traffic Alerts
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.