A tale of utter incompetence

2013-12-17 00:00

Shame on you! Msunduzi

TWO weeks after a manhole cover went missing, and after three people fell into the hole and two cars got stuck, the Msunduzi Municipality is yet to replace the cover.

The story of the missing cover is a tale of blunder and incompetence. On November 29, Anisa Ebrahim reported the missing cover in busy Greyling Street. She was given the reference number 126618.

With each passing day and nothing being done, she has phoned the municipality on a regular basis but gets no joy.

“All they can say is, ‘It’s been reported and will be done. The guys are busy.’ In the meantime, three people have fallen into this hole and two cars have driven into it,” said Ebrahim.

She added that the first time she called, she was told that the cover would be replaced in two days. On December 6, she was told that it would be done on that day.

“The guys came to the spot and sat in the truck. They had their lunch, read the newspaper and drove off. Nothing was done, not even an inspection of the hole. Today [December 13] when I phoned, I was told that the job was reported, but I could not be told by when it would be done.”

For Ebrahim it is not a matter of telling her when it would be done, it is about competence, service delivery and simply about people just doing their jobs.

Witness Warriors sent the query to the municipality over the weekend and will follow up today when the offices open on the case of the missing manhole.

A glowing tribute

P. Reddy of Dunveria has asked for her letter of thanks to the electricity department to be published. She said that towards the end of November a light pole buckled and posed a threat to pedestrians and vehicles. The electricity department was notified and acted immediately. Within a week the job was completed and a new pole fitted.

Reddy writes: “Everything was up and running despite intermittent rain. Credit must be given where credit is due. They really deserve their bonuses. I wish the parks and recreation and the traffic department take heed of this and can match the electricity department’s excellent performance. Well done, and may you have a joyful and peaceful Christmas.”

Perhaps in the new year, as a spur to improving service delivery, Witness Warriors can run a poll where readers vote for their most competent employee or department. Let us have your thoughts on this idea.

Worst performing — refunds section

Complaints continue to pour in about the refunds section and Witness Warriors has written to the municipal public accounts committee asking whether anything is being done about this. We are yet to get a response.

Richard Pandaram’s e-mail to Witness Warriors highlights the ongoing frustrations with this department.

Pandaram sent in an account for his old house, where he had previously resided. He received no invoice and on inquiring he found out that for an outstanding amount of 78 cents, he was being charged interest of R49,69.

“The laughable thing is that the municipality owes me R3 900 from a deposit that needs to be refunded from the electricity/water account deposit (R 2 000), plus overpayments made by the transferring attorneys (R1 900) that is for the same property. I am now waiting since May 2013 for my refund,” said Pandaram.

He claims that he is given all sorts of excuses when he asks for his refund. “Yet for their small outstanding amount, which they should have correctly worked out and never posted me an account, I am being asked to pay all this interest.

“How much more longer can we the citizens of PMB put up with the utter incompetence?” Pandaram asks.

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