Avoid queues … but at a premium

2015-04-22 00:00

THE planned partnership with banks for the accelerated rollout of Smart ID cards was an opportunity to create “premium” services for clients who wished to avoid long queues.

This, according to the Department of Home Affairs, could be one of the advantages of the public-private partnership that was currently being negotiated with banks. “Clients would have a choice to either to go to Home Affairs, the SA Post Office or their bank. A person of means can spend in excess of the standard R400 for a passport and R140 for an ID,” said Mpho Moloi, chief director of channel management.

At a briefing to the Home Affairs portfolio committee yesterday Moloi mentioned a figure of up to R1 800 that a client could pay for a “premium service” that would offer the “ease and convenience” of avoiding queues. “We are thinking of this as an option”, he said, stressing “we are not in the service of making money”.

DA MP Haniff Hoosen objected, saying that this implied that people with money “get a quick turnaround while others stand in the queue like beggars”.

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