BP fixes Scottsville petrol blunder

2009-10-30 00:00

A CUSTOMER care blunder was turned around yesterday leaving smiles instead of snarls on the faces of fuming customers who were allegedly sold contaminated petrol.

Their woes began on Wednesday after filling up their cars with petrol at the BP garage in Scottsville. Some cars did not start, while others began jerking.

With excavations taking place in the garage forecourt, customers believed water had contaminated their petrol. They expected help from the garage owners because of the inconvenience, but became irate at what they considered the intransigent attitude of the managers.

They were told to leave their vehicles for the tanks to be drained and were offered lifts home. A call by The Witness to the BP help-line helped clarify proceedings. BP technicians would check the petrol and if they are at fault they would compensate the customers accordingly. The customers could hire vehicles and if BP was at fault, they would be repaid this cost as well.

By morning, reason prevailed and the garage management not only towed the cars to local dealerships to be tested and checked, but also offered car hire vehicles to the affected customers.

Lwazi Khanyile said he was happy with the turn of events, adding that all the frustration would have been avoided if the garage had done the right thing the first time round.

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