Blackouts: ‘The more we pay, the less we get’

2009-09-16 00:00

PARTS of the city suffered a power outage yesterday morning after a Prince Alfred sub-station tripped and affected the electricity supply.

Irate residents phoned The Witness to voice their displeasure and chastised the Msunduzi Municipality for failing to inform them so they could plan accordingly.

One resident who lives in a block of flats in West Street said she was tired of paying for services she was not receiving.

“We’ve just had a massive increase in the electricity price yet we still get no electricity.

“It seems that the more we pay, the less we get. It’s ridiculous,” she said.

The resident said she was living with two 18-month-old babies.

She said it was bad enough that there was no electricity, but she has also had to put up with abusive municipal employees on the phone.

“I kept phoning to ask when the electricity would come back on and then after the last phone call some rude lady told me my area was not the only place where they had to work and they would only get to me after they had fixed all the other places in town that had no electricity,” she said.

The resident said that if she was paying for a service, she had the right to make inquiries when it was cut off. It is unacceptable that the municipality employs “arrogant and dreadful people” to deal with customers.

Msunduzi Municipality spokeswoman Ntobeko Ngcobo said the Prince Alfred sub-station tripped, affecting the upper parts of town including West, Jabu Ndlovu, Burger Streets, College Road, Napierville, Campsdrift and the surrounding areas.

She said the electricity department attended to the matter and most affected areas had their electricity restored by yesterday afternoon.

“We apologise to the members of the public affected for the inconvenience caused,” said Ngcobo.

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