Bust meter: pay up, user tells council

2011-10-14 00:00

A PIETERMARITZBURG resident is demanding a rebate from the Msunduzi Municipality after he learnt that his water meter has not been working for the past three years.

Barry Smith of Scottsville realised after going through his water meter records that it had given the same reading of 7 947 on October 16, 2009, August 3, 2010, and September 16 this year.

He said, “Before I realised this I had been constantly reporting to the municipality about the leakage on my water meter, but there was nobody willing to help me.”

He said it was only when a municipal employee came to fix his water meter on September 3 that he realised it was faulty and started looking for answers.

“I attempted to make an appointment with management … but there was no manager available on several occasions and I was told they would call me back … I am still waiting,” Smith added.

He said his account indicated that the meter had been faulty for years.

The acting spokesperson for Msunduzi Municipality, Nqobile Madonda, confirmed that the water meter had been reported as “stopped/faulty” since November 2009.

“Council has applied estimates to this account since October 2009.

“Estimates applied are based on recorded historical usage; therefore it is unlikely that these are unreasonably lower or higher than actual usage.”

She said the municipality adheres to its water services by-laws of 2005 “which state all estimates are to be paid for, and a review of these estimates will be conducted three months after the installation of a new water meter”.

This, she added, is regardless of whether the interval between water meter readings exceeds 180 days.

• thobani.ngqulunga@witness.co.za

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