Cabin feverin Cape Vidal

2010-05-04 00:00

A WEEKEND away at Cape Vidal ended up being “one the greatest disappointments” of his life, said Pietermaritzburg resident Rick dos Santos.

Dos Santos and two friends spent the weekend before last at the Cape Vidal Park where he said they experienced many problems with the facilities.

“On entering the cabin, a rather unpleasant smell greeted us. We assumed it was due to it being closed for a long period and proceeded to open all the windows and doors. As I opened a window it nearly dropped out of my hand, and I had to close it.”

Dos Santos continued: “We were three people and realised that to avoid being caught with our pants down we had to warn each other whenever we were in the bathroom as the sliding door could not lock in any manner from the inside.”

The party later discovered that the smell came from a pot in a cupboard that had rotting food inside. “I find these standards most unacceptable. The short stay there was not a pleasure. I have requested a full refund,” said Dos Santos.

Ian Porter, general manager, ecotourism (east), at Ezemvelo KZN Wildlife said the full refund was not granted as “Mr dos Santos and his party were booked into Cape Vidal for three nights at our pensioners’ rate and stayed for the full duration of their booking.

“By way of compensation for any inconvenience the Dos Santos party experienced, Ezemvelo has undertaken to refund 50% of his payment.”

Dos Santos met the resort manager to air his concerns while at Cape Vidal. “I am informed by the manager that every effort was made to address these concerns at the time. He acknowledges that the level of housekeeping was not what it should have been as the permanent cleaner was on leave and her duties were being undertaken by a casual worker. This matter has been addressed,” said Porter.

Dos Santos questioned whether the unpleasant conditions were due to the fact that “Cape Vidal is being privatised and no maintenance money is being allocated to it”. But Porter said Ezemvelo has spent more than R2 million on maintenance over the past two years and will spend more than R1,3 million on ongoing maintenance in 2010.

Ezemvelo said it appreciated the feedback from Dos Santos. “It is only from feedback such as this that we can address our shortcomings and deliver the level of service our guests should expect.”

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