Damaged Telkom cable silences Willowton

2010-11-17 00:00

BUSINESS was severely disrupted in and around the Willowton Industrial Park yesterday after construction workers working along Chota Motala Road mistakenly damaged a Telkom cable.

This incident affected telephone lines and Internet and e-mail services.

Phone lines were still down at the close of business yesterday.

A director of Webroy, a Willowton-based manufacturer of wire products for the automotive industry, said, “We lost one whole shift of labour and production.”

He said the firm lost about R130 000 in business.

The Witness IT support engineer, Peter Jacobsen, said the damage to the cable affected telephone lines, ADSL lines, all Diginet links and MPLS links. “

Yesterday we were unable to connect with other Media24 sister newspapers.”

Telkom spokesperson Pynee Chetty said: “This has greatly affected our business because many of our clients based in the Willowton Industrial Park could not get their services because the cable was damaged.”

He said the cable was damaged by construction workers who had nothing to do with Telkom.

“Telkom technicians are currently cutting over affected services into another cable.” said Chetty.

“Telkom endeavours to restore affected services as soon as possible.”

Chetty said it is difficult to assess the extent of damage caused by the incident, but he suspects that it was mainly areas surrounding the Willowton Industrial Park that were affected.

He could not say yesterday when services would resume as technicians were still working on the problem.

The Witness apologises to its readers who were inconvenienced when trying to phone or e-mail.

Our systems were down for the better part of yesterday.

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