Fix city’s error-prone IT systems, says A-G’s office

2011-06-27 00:00

MSUNDUZI Municipality needs to sort out its IT systems to avoid the large number of billing errors it encounters as this could affect its abililty to get a clean audit, executive committee (Exco) members were told in an address by the KwaZulu-Natal auditor-general’s (A-G) office.

A-G representative Merusha Vather outlined what must be done to help the municipality move away from its bad track record of qualified audits over the past two years.

Vather said a serious weakness is the lack of proper governance over the municipality’s information technology systems. She said IT is key to the municipality and she has seen that in the last three to four management reports there are lots of billing errors and complaints from customers that are IT-related.

In March this year, Vather said, her office made an interim report that stated that very little progress has been made in fixing this problem.

She advised that an IT task team be set up urgently. This team needs to put an action plan in place and give regular progress reports to both the municipality’s administrative management and Exco.

Vather said another major weakness is the municipality’s human resources situation. A municipality without permanent leadership, a high vacancy rate and far too many people in acting positions will struggle to put systems in place, she added.

Her office’s interaction with Msunduzi staff found that morale is low because of the uncertainty over positions because people have been in acting positions for over a year.

Vather said she felt encouraged after discussions with the new mayor, Chris Ndlela, that a new structure is in place and that it will be going to council for approval.

Thanking Vather for her input, Ndlela said he had to sign an undertaking to the A-G’s office that as part of the political leadership of the municipality he will play his oversight role.

“One is pushed into a corner at a personal level so I am not going to be scared to take action,” Ndlela said. This would mean looking at officials’ reporting mechanisms and whether reports are submitted on time, are accurate and give adequate information, and whether council reacts quickly to reports.

“We have been put into a difficult situation, but we need to live up to the expectations of those who put us here,” Ndlela said.

Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
0 comments
Comments have been closed for this article.

Inside News24

 
/Sport

Book flights

Compare, Book, Fly

Traffic Alerts
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.