Good use made of presidential hot-line

2014-02-04 00:00

CAPE TOWN — South Africans mostly complain about land, housing and corruption to the newly installed presidential complaint call centre.

Minister in the presidency Collins Chabane said yesterday the complaints about land include issues such as illegal occupancy of private land and disputes between communities over the occupancy of land and land rights.

Complaints about housing specifically refer to the inferior condition of houses and the illegal occupancy of houses. Several complaints have also been lodged with the call centre about corruption and fraud, he added.

“The team manning the complaint lines process the complaints as soon as possible and then refer it to the various departments which are responsible, to solve it.”

In total 180 000 complaints have been received between 2009 and 2013. More than 46 000 have already been referred to the various departments. The departments which fared the best in solving complaints received between 2009 and 2013 include:

• the Department of Rural Development, which has shown an improvement from 56% to 83%;

• a 47% to 80% improvement by the Police;

• improvement 41% to 96% by Correctional Services; and

• the Department of Public Enterprises, which improved from 65% to 99%.

“The departments, which have received the most complaints recently, include home affairs, labour, justice, social development and human settlements.”

Chabane added that the prov­inces which still struggle to solve complaints, are KwaZulu-Natal, the North West, the Eastern Cape and Gauteng.

Provinces which currently have the least complaints against them are the Free State, Limpopo, the Northern Cape and Western Cape.

“President Jacob Zuma has personally requested the premiers of struggling provinces to solve the problems as soon as possible.”

Chabane has encouraged South Africans to lodge their complaints.

This can be done by calling 0 17737, sending a fax to 0 096 681 0987, or e-mailing president@po.gov.za.

Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
0 comments
Comments have been closed for this article.

Inside News24

 
/News

Book flights

Compare, Book, Fly

Traffic Alerts
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.