Improvements promised at PMB licensing office

2008-04-29 00:00

Changes to make the Mkondeni licensing department more user- friendly are under way, according to the Transport Department.

The assurance follows bitter complaints about the office’s short working hours, inefficiency and lack of signs indicating where to queue for different applications.

“This is about to change,” said department spokeswoman Zinhle Mngomezulu.

She said she is optimistic that adequate changes will be made to serve people trying to renew their licences or apply for driving or learner’s licence tests.

Office hours are likely to be extended. Adequate signs in Zulu and English will be put up to indicate to the public where to queue.

At present, the licensing department opens at 7.45 am and closes promptly at 2.30 pm during the week and on Saturdays.

When there is load shedding between 8.30 am and 11 am, the department only opens after 11 am and still closes at 2.30 pm.

A member of the public said that on load-shedding days “there is at least 45 minutes before 8.30 am for them to serve customers”.

Mngomezulu told The Witness that they are “looking into extending the times” to adapt to the load-shedding crisis.

Another complaint is that staff do not tell applicants which documents they must bring, for instance to get or renew a professional driving permit.

One man said he had to make four visits because of this.

Mngomezulu said that this type of information will be made more visible.

Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
0 comments
Comments have been closed for this article.

Inside News24

 
/News

Book flights

Compare, Book, Fly

Traffic Alerts
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.