Internet users annoyed as Vodacom grapples with network issues

2014-06-13 00:00

INTERNET connections that were intermittently interrupted on the Vodacom network over the past few days have irritated residents in Pietermaritzburg and surrounding areas.

Robin Holmes, a Vodacom user based in Howick, said that he had not had a connection since yesterday morning.

He said he was, however, able to send and receive SMSes and e-mails. “I contacted the call centre and a gentleman from Vodacom confirmed that there was an issue that had something to do with the maintenance and software upgrades to towers,” he said.

Holmes said he was told that the issue would be resolved by today at the latest.

Mark Steele, another Pietermaritzburg Vodacom user, said he had experienced difficulty accessing the Internet but his connection had since been restored.

Vodacom’s communication department told The Witness that the head of the KZN region confirmed that there had not been any widespread network issues in the Howick and Pietermaritzburg area, but that they were looking into any issues that could have arisen as a result of upgrades to towers.

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