MTN quick to fix iTalk migration glitch

2009-09-30 00:00

A CONNECTION problem experienced by former iTalk customers on Monday has been resolved, MTN South Africa told The Witness yesterday.

The Witness received calls from irate former iTalk customers in Pietermaritzburg, complaining that they were unable to make calls, among other connection problems.

“The problem was caused as a result of the process of migrating customer data from iTalk to MTN service provider.

“The integration into MTN’s automated process led to the erroneous suspension of many former iTalk lines.

“As soon as the problem was identified, MTN undertook to resolve the issue and deployed additional resources to resolve the problem and restore customers’ lines before close of business,” George Barbaressos of MTN South Africa said.

MTN had previously acquired its remaining 59% stake in iTalk Cellular — a deal that was approved by the Competition Tribunal in January this year.

The move, aimed at strengthening MTN’s distribution capability across the country, means that i-Tal­k Cellular is now a wholly-owned company within the MTN group.

“MTN apologises for any inconvenience,” Barbaressos added.

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