Signs that things are improving at Msunduzi

2013-08-12 00:00

Bright spark in electricity department

A VERY helpful Simphiwe Mchunu in the Msunduzi electricity department deserves an employee of the week mention. He was alerted to a problem and attended to it promptly. He also went out and met with resident Thuli Radebe’s family who were concerned about an exposed cable and the safety of their children. Mchunu went out to ensure that the installation was safe and he also met with the family and discussed their concerns. A grateful Radebe was impressed with the service.

Mchunu is on the trail of two other long-standing problems and he has given Witness Warriors his assurance that they are being attended to.

More than a month ago electricians from the municipality dug up a servitude on Jabu Mabaso’s Bisley property that has a power feed to about 14 homes in the surrounding area. The trench was left open and the cable exposed. Mabaso wants her yard restored. She also says her children can’t play outside as they could fall into the trench.

Carol Walsh of Bisley has been waiting for over a year for her matter to be sorted out and hopefully Mchunu has come to her rescue. According to Walsh, in May last year her neighbour’s electricity supply went off. It was over a weekend and technicians from the electricity department arrived to sort out the problem. They asked if they could do a temporary connection through her supply and would return to fix the problem. The technicians never returned. A fed-up Walsh has been sitting with a cable running across her back yard and her attempts to get the municipality to address the problem have resulted in nothing more than empty promises. Walsh says the connection is hazardous, and illegal. Mabaso and Walsh’s electricity woes are expected to be sorted out this week and Witness Warriors will be keeping an eye on the situation.

Call centre improving

Witness Warriors has been keeping track of the Msunduzi call centre and can confirm earlier reports that there is a definite improvement. The Executive Committee (Exco) now gets monthly reports on what is going on at the call centre — the numbers of calls logged, the complaints and whether they have been attended to or not. The latest report showed that there were 19 complaints on broken and missing manhole covers and all were attended to. There was slower progress on dealing with blocked drain and pothole complaints, but this could be because of the large number of problems to be resolved. There were 82 pothole complaints and so far just over half have been sorted out. Similarly there were 38 complaints on blocked stormwater pipes and here as well, over half have been attended to so far. Residents are reminded that the best way to get a complaint resolved by the municipality is to go through the call centre by phoning 0800 001 868, lodging a complaint and getting a reference number. In this way progress on solving the complaint can be tracked. Now the municipality urgently needs to sort out its telephone system, as there are still far too many complaints from residents about not being able to get through to the municipality.

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