Top team check on service delivery

2008-07-15 00:00

In a move to improve government service delivery, KwaZulu-Natal director-general Dr Kwazi Mbanjwa and a team of his senior staff are conducting unannounced visits to various government offices in the province.

Their first stop yesterday was the Mahatma Gandhi Hospital in Phoenix, Durban. Project spokeswoman Lumka Lubisi said while the team will still need to analyse all the data they collected, they were very concerned by the long time patients had to wait before they saw a doctor. “The people we spoke to told us that they had come as early as 5 am and only saw the doctor some five hours later at midday. We are going to recommend a queue management system, not only here, but at other hospitals as well so that patients do not have such long waiting times,” Lubisi said.

She added that although the filing system at the hospital was a manual system, they were impressed by how well it was maintained. Mbanjwa recommended that a project for the KZN government was to introduce electronic filing systems in all hospitals and government offices.

Lubisi said this would eliminate the waste of paper and patients will be able to use any hospital in the province as their information will be kept electronically.

They were impressed by the cleanliness at the hospital, which had previously been in the news because of a klebsiella outbreak that allegedly caused the deaths of several babies. She said it was evident that great strides had been made to improve the hospital.

Mbanjwa and his team are expected to be joined by Premier S’bu Ndebele today who has returned from a trip to Russia.

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