Treasury Hall worst dept for customer care

2014-09-25 00:00

THE worst department when it comes to customer care turns out to be Treasury Hall at 333 Church Street, where residents pay their municipal bills. Process manager for revenue Bongani Ngobese said in a report to council they had received a number of complaints from the public relating to ill-treatment of customers, “especially at the front counter and the cash hall”.

Ngobese said there were persistent complaints against a specific staff member who had been sent for counselling, where he was made aware of the “gravity of public concern relating to his behaviour”. The manager said staff were receiving ongoing training in customer care and that the situation would be constantly monitored.

A recent letter sent to Witness Warriors read: “Can you please disguise yourself and visit 333 Church Street and see what service you get. There are 12 women there to deal with customer complaints, yet one has to wait hours for attention. We faithfully post our meter readings on the cards given, yet it is ignored … any old figures are punched in. All the staff seem to do is eat or polish their nails ...”

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