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CS

South Africa
News24 User

Medical aid 'an oxymoron'

by CS
2009-06-26 14:05

Dear Editor,

So I found a lump in my breast. It wasn't very big, but to my touch it had all the characteristics of the scary type described by many a magazine article and breast cancer survivor - hard (almost coral-like) and round and movable.

Being the responsible woman I am, I immediately made an appointment, for that same day, at a specialist breast clinic. Although I was very nervous, I was also pleased with myself for being proactive about self-examination and then following through on my unwelcome discovery.

The doctors and facility were wonderful, scheduling an immediate mammogram and ultrasound. They did indeed confirm the existence of a lump, and in order to not make the situation any more stressful than it needed to be, the doctor immediately conducted a biopsy. To my relief, the results came back, two days later, as negative.

A few weeks later I dutifully submitted my bill for the experience (close to R4 000) to my well-reputed medical aid, to which I fork out over R2 500 a month. The results were as follows:

1. A little over a third of the bill will actually be counted as covered medial expenses.  The rest is paid out of my savings as "higher than threshold" expense, and will be added to my "self payment gap". It's worthwhile at this point to note that I only have a savings of around R5 500 allocated to me, on one of the best schemes this medical aid has to offer, and this one bill has wiped out close to 80% of this allowance for the year.

2. The new policy is that mammograms and biopsies are no longer allowed to be performed on the same day, therefore only one will be refunded to me. The cost of these were R1 000 and R2 000 respectively. So essentially, should anyone require a biopsy for a potentially dangerous breast lump, they would be required to take TWO mornings off work, and undergo the enormous stress of the wait (which I am told is not a healthy state, and increases the probability of all sorts of diseases), and the enormous inconvenience thereof.

The message I have received loud and clear is as follows: although cancer treatment could cost the medical aid anywhere from R1m to R3m, they are more concerned with saving the pennies than ultimately the pounds. There is no reward for being proactive - just a lot of expense, as well as unnecessary inconvenience.

So yes, be proactive, live healthily and take your life back into your hands. But not too healthily, mind you, or the punishment will far outweigh the reward schemes.

CS

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DC 6/26/2009 2:12:32 PM
Hi CS - as a member of the same scheme I know where you are coming from. However, having gone through a similar process and taking the time to understand the rules of the scheme, one thing I discovered is that the medical practitioner has a much better understanding of the rules than any normal person would, and he/she should have advised you as to the fact that the procedure would effectively be for your own account. In my case it was shown that the medical service provider was just maximising their profit at the expense of the scheme and the members.

Eles 6/26/2009 2:14:28 PM
Thank you for your letter I am sure that the information will be of benefit to others, I too am despondent with medical aids so much so that I reduced my plan to a hospital one (because God forbid I end up in a government hospital). When calculating what my saving allocation cost me I realised that I was literally wasting money it is far cheaper to be on the hospital plan and pay from my pocket for other expenses. Lets face it most people particularly families end up paying out of their pocket from mid year anyway so they might as well do so from the start. The medical aids know they can charge these exhorbitant fees because of the shoddy state of government hospitals.

lucia 6/26/2009 2:20:42 PM
you should name the medical aid company concerend so that all will know who is ripping who off

Pippo 6/26/2009 2:23:02 PM
Medical aid. Depending who you're with it isn't as negative as what is portrayed. The foundation for any medical aid's profits is playing on people's fears. Ultimately - they're all out to fleece you - the better ones make it less obvious!

@lucia 6/26/2009 2:25:41 PM
I'm sure when we find out what the medical aid is it will be a great Discovery.

Spiderman 6/26/2009 2:25:42 PM
Similar experience. Was diagnosed with COPD and my Physician prescribed Spiriva. The medical aid refuses to put this on chronic and I must pay from my medical savings account. They believe it is too expensive, even after numerous letters and requests from my Physician. I quote: "We do not question the diagnosis or treatment of the COPD. However, as a health care funder, we do make decision about the funding of the treatment to ensure the long-term sustainability of the Medical Scheme." So, ok, my health comes second. Just wonder who pays their salaries?

Dari 6/26/2009 2:27:35 PM
CS - glad to hear your tests came out negative. As for the medical aid - they are in business to make a profit, not to really help the people. Same could be said for the doctor who should have told you that you actually had a choice of having the test the next day.

BigBoer 6/26/2009 2:28:03 PM
I think you have the right to name and shame this company

LS 6/26/2009 2:28:27 PM
i agree with lucia..these companies need to be named & shamed for the bloody ridiculous premiums they charge!...n then they make you fork out cash for things they should be paying for..

Ebs 6/26/2009 2:29:39 PM
Did you know that it does not make sense to be on any option higher than a hospital plan on ANY medical scheme? The difference in premiums are ALWAYS more than the difference in benefits (from a hospital plan). Get on a hospital plan, and put the monthly savings in an account. Use this account for medical expenses. If there is money left at the end of the year, it is yours. If you have too little money to cover expenses, it means that your medical benefits would have been depleted in any event.

anon 6/26/2009 2:37:16 PM
When I see what your contribution is, I do know exactly who they are. In my case they refused to pay for the mammogram, although they advertise that they do, and had lots of excuses when I questioned that. They are more interested in making money through their credit cards and insurance policies.

Sarah 6/26/2009 2:40:09 PM
I agree with some of the gallery - name and shame the company. Clearly the policy needs to be reviewed. As I work for my self, taking two mornings off to get one mornings tests done is not an option. I will lose income for the day the test are done, as well as having to pay the bill. By naming them you might get enough people aware and complaining about the policy so the might be forced to review it.

MarcE 6/26/2009 2:51:00 PM
Am also a member of this med scheme - bloody Highway Robbers.I pay almost R4000 pm, most of which seems to be for insurance - very little left for actual medical fees. I even contacted Discovery Health to discuss the pros & cons and maybe change to a different level. Visited Discovery offices and instead of my needs being discussed, ended up having the rep spend 30mins trying to sell me their credit card ! Needless to say, I have since quit Disc. Health and am on another scheme.

Juan @author 6/26/2009 2:51:40 PM
Nice aricle! BUT you missed a GOLDEN opportunity to NAME AND SHAME this medical aid scheme right here!! Thousands of people read this forum every day, so you could have hit your med aid scheme where it HURTS!

Adrian 6/26/2009 2:55:19 PM
talking about medical aids, DISCOVERY has to be the worst of the lot. what a worthless company!!!

HLF 6/26/2009 2:57:57 PM
Can only be Discovery !!

Brandon 6/26/2009 3:01:58 PM
Yes. That's why Medical Scheme is more appropriate.

Peekay 6/26/2009 3:05:28 PM
Yup, this is going to be a big Discovery if CS does come and say the name of the medical rip offs, err, I meant to say aid...

Mkhwenyane 6/26/2009 3:06:06 PM
My wife recently went for her regular pap-smear and got the new more effective test. amazingly our Med Aid don't pay for this one, only the old one less effective at detecting problems. As so many have said already, penny wise but pound foolish. Well done again DISCOVERY HEALTH - we all know it's you.

Wendy B 6/26/2009 3:06:28 PM
In my opinion all medical aids are just a legal form of white collar crime and corruption and should be monitored by a watchdog that watches out for the patient. Profit is one thing but ripping sick people off is another horrible animal.

Adrian 6/26/2009 3:07:17 PM
WTF-my comment was edited, I SAID WHAT A PIECE OF SHIT COMPANY DISCOVERY IS. do not edit, editor

Marcelle 6/26/2009 3:07:59 PM
I had sever back issues. My doctor advised a alternative therapy to having a major back operation which was in the cards. Diagnosis was..try this therapy to avoid an op. Therapy included beeing booked into hospital, a full mri scan to determine severity of injury, then controlled manipulation and cortezone treatment as well as sleep therapy. My medical aid said I had to pay for the mri even though I was booked into hospital. It was to come out of my savings plan. The mri was more expensive than all of my savings plan for the year. I made the pont with the medical aid that this therapy was to prevent a major back operation which would cost the medical aid into the 100's of thousands of rands. And why the heck do I pay for "fully comprehensive" when clearly there is no such thing?? They could not give me an answer...simply that there plan only allowed for mri's to be paid out of savings plans...even when it is done when you are already booked into hospital.
What a shame CS that no one told you about the option to have the tests a day apart, that being said though..why are medical aids not informing their clients in PLAIN ENGLISH from day one. I am not afraid to name and shame the medical aid that caused me to have major back surgery and months of rehabilitation when in fact for a mere R6000 for a mri it could have been prevented. I pay hefty med aid fees and do not have that kind of cash lying around. Thanks Discovery Health for all your help and support as my health care provider.

Peekay 6/26/2009 3:08:02 PM
I agree with Ebs, that is some sound advice that makes sense.

Paul Hammann 6/26/2009 3:12:43 PM
I have done my homework & can safely say that you will save yourself an enormous amount of money by only having the best hospital plan you cann afford compared to a comprehensive medical aid plan.
Sit & work out your annual usage of Dr's etc. compared to what you pay to the medical aid annualy & you will see that you pay far more into their pockets.

Frank 6/26/2009 3:16:33 PM
I also scheme it's Discovery. Not that any medical aid is of any use but at least their premiums are more affordable. That way you can get screwed more times for the same amount of money.

Carel Basson 6/26/2009 3:16:36 PM
Yes it was also a bad Discovery for me to realise that I have to pay extra and most of the stuff is supposed to come out of the savings. I was fortunate to be able to move to a medical aid where the service and people are real GEMS. My installment is less and the benefits better. It seem after the Discovery by some medical aids that you can make more money from playing bank and dishing out credit cards they actually do not care about their original purpose and business.

Keith 6/26/2009 3:17:51 PM
I am fairly sure the ombudsman will see this differently. It is certainly worth a try.

Gideon 6/26/2009 3:20:21 PM
I fully agree.I should have had 2marble-sized kidney stone removed today.Got my authorization nr,etc,etc from the big D on Tuesday,and submitted my forms to the Urologist.I had to find out yesterday morning from the Hospital(????) that I have to pay an additional R1800.I know Im slightly stupid when it comes to all the medical stuff,but I feel Discovery should at least have told me this when I spoke to them originally.Needless to say,Im at work and will just have to wait a month or 2 and hope and pray the stones or kidney doesnt turn septic.

martin 6/26/2009 3:23:15 PM
If you think Discovery is bad yo haven't met the real bloodsuckers: SPECTRAMED.
We really need to mobilise against the cheating perpetrated by theses scheming schemes.

jerrycindy 6/26/2009 3:26:38 PM
I HATE Disovery with a passion. Unfortunately I am not allowed to choose my own medical aid as my company stipulates who, where, how much etc. I have come to a dead end with them on numerous occasions. From personal experience the best medical aid is Momentum, but I'm stuck with you know who!

Paul 6/26/2009 3:27:05 PM
Following on my previous comment.
I find - Liberty Platinum Focus hospital plan the best & their service is absolutely AWESOME!

Afzal 6/26/2009 3:28:45 PM
The same "med aid" refused to pay for chronic medication. Inisusted i use a generic that did not help.Took weeks of debates and a complaint to the medical aid council to get the meds, but of sourse, for only 3 months. Then i had to submit new doc reports and test results. which they only pay for once a year. Guess who got stuck with the bills. Ever wonder why they dropped the health from their name??? Coz they don't care about your health, just profits!!!

Lithium 6/26/2009 3:29:16 PM
Whenever I'm having a bad day I always call my medical aid. There's always something I can fight with them about. Calms me down right away. They do have a purpose after all :-)

Sarah @ Gideon 6/26/2009 3:40:49 PM
Holy sh*t. My kidney stones were much smaller than that and they hurt like a mother *nature* I have tears in my eyes and an urge to run and hide to even think about your super large kidney stones... Someone find the pethadine pleeeeease!!!

Spiderman 6/26/2009 3:46:08 PM
Following my input at 2:25. I decided to make this up though as now I have to fork out R550 for my own medicine, so:
1. I stop my Vitality (Crap) @ R 129 p.m.
2. Policy to cover my dependants if I die (they already self-sufficient) @ R 242 p.m.
3. Take my one dependant who hardly uses the fund @ R 213 p.m. (50% to Employer)
= Total saving now of R 584 p.m.
Now I can afford it! Strange though that they were so concerned when I cancelled the policy that they would phone me to "address" the problem. I'm still waiting .....
Oh yes, it IS Discovery!

Johan Britz 6/26/2009 3:52:14 PM
I recently had a varicose vein op on my leg from years of cycling. This was done by one of PE's best in the field in his extremely well kitted out room, which is a converted house basically. He could have done the op at a hospital if he wanted to but said that by doing that it would have cost the medical aid close to R20 000. Doing it at his own rooms (as he does for everyone), was only R7000. Net result, medical aid refused to cover most of the op, but they would have covered it if was done in the hospital. How screwed up is that logic? I summarily left Bonitas, there go you.

JAS 6/26/2009 4:00:07 PM
"Liberty Platinum Focus hospital plan the best & their service is absolutely AWESOME"

Liberty Life group SUCKS boet !! Will not DO business with them ever again -- FULL PLEDGE LIFE LONG PROMISE TO MYSELF !!

possum 6/26/2009 4:00:28 PM
I haven't belonged to a scheme for years and don't plan to. Not only is it much cheaper to pay out of pocket but you are entitled to claim the expenses against your tax. I have recently paid approx R6000 for mammogram, bone density, gynae, pap, and full set of blood, urine tests, etc. Sounds a lot, but over a two year period, it's not. And, come tax return time I've got all my slips tallied. If you have the discipline, put the money you would have given Discovery into a separate bank account. You'd be amazed.

Pete 6/26/2009 4:05:05 PM
My Aunt is a GP and she has to deal with medical aids on a daily basis. She said that Discovery are by far the worst to deal with! I am moving away from them at the next opportunity. I must find out who she thinks the best is for a good hospital plan. Never had the "savings account" from Discovery. Rather save it yourself and not have to beg them for it? Probably get better interest anyway!!

Dawn 6/26/2009 4:06:14 PM
Indeed, the big medical aid rip off. I have no doubt that you will "discover" that this medical aid is spending our hard earned money sponsoring numerous cricket matches etc.

HVR 6/26/2009 4:11:08 PM
STOP YOUR SAVING ACCOUNTS. There is no benefit since the hospital plan and other plan cover the same chronic conditions, rather maintain your own savings account. Also Dsicovery only covers the OLD type pap-smears, for the newer (and much better) SVT(??) tests they only pay 50%. But I rather pay the extra R100 to make sure my wife is covered.

Lotus 6/26/2009 4:25:58 PM
My mother had a breast lump a year ago, she went to her GP who referred her to a breast clinic for a mammogram and biopsy and they in turn referred her to a surgeon who removed the lump. Yes we are on the big D and we had no problems. Because we checked first what would be covered and what we would have to pay - end of story. CS great that you do the self examination, you should have gone to your GP first before rushing off to the breast clinic assuming it would all be taken care of. Any medical aid works well if you take the time to find out first then act. Please people - read up on exactly what you buy before you sign or speak to your broker who should have explained to you, after all they get commission on every policy they sell you. The call centres are there to answer all queries, not just listen to complaints so call first if you are not sure.

Marianne 6/26/2009 4:29:51 PM
Resolution Health / Spectramed and Discovery all fall within the same rip off boat. They are quick to let you know that they don't cover something. But alas, something you are told by their genius operators will be paid only to find out later that no sorry mam we don't (hear the chewing in your ear) a month later when you receive a reminder from the doctor!!! Ergg they make you want to pull hair out

JVA 6/26/2009 4:49:29 PM
My sister-in-law is a medical practitioner as well & they have lots of issues with Discovery. I left Discovert 10 months ago and took out a hospital plan with Cape Medical Plan. No regrets...

Mink 6/26/2009 4:51:55 PM
I'm with those who advise a hospital plan for genuine disasters and to stay out of government hospitals. Also check you have a 'dread disease' clause in your life insurance which will pay out if you're diagnosed with cancer, go blind etc. And then SAVE the money you're not throwing at your medical aid! You also need to get into the habit of discussing charges with every medical practitioner, and BARGAINING! It really works, especially when you are paying cash. Best of all, when it's your money you're spending, you'll find you're much less inclined to go to the doctor for trivial complaints, and much more likely to take responsibility for your health through diet, exercise etc. Bottom line - my wife and I haven't been on a medical aid in 20 years, we exercise regularly and are very careful about our diet - and we've used the savings to pay off our bond (which we can draw against in case of need) and car. I admit we don't have kids, which might change my perspective, but the important thing is not to assume financial institutions (like medical aids and insurance companies) have a conscience. They are money-making machines. When you Discover this simple fact, you can use them (or not) more intelligently.

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