How to say no without burning bridges

By Drum Digital
25 August 2014

When you develop a reputation for being responsive and generous, an ever-expanding mountain of requests will come your way.

When you develop a reputation for being responsive and generous, an ever-expanding mountain of requests will come your way.

There's a big difference between pleasing people and helping them.

Saying no frees you up to say yes when it matters most.

But the rest of the time, how do you say no without burning bridges and jeopardizing your reputation?

The Referral: "I'm not qualified to do what you're asking, but here's something else"

Where you know you're out of your depth, offer alternatives if you have them. That way, you aren't simply rejecting someone's request for your help.

The Batch: "Others have posed the same question, so let's chat together"

Where possible, put together a group of people tackling the same situation. This encourages people to find creative solutions to their common problems and helps you lighten your load.

The Learning Opportunity

Explain that the person asking for your help could learn from trying their hand at doing the job independently.

-HUFFINGTONPOST

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