National Consumer Commission flooded with complaints

By Drum Digital
12 December 2011

It has only been nine months since the office of the National Consumer Commissioner opened its doors to the public and many people who previously had nowhere to go; are smiling.

In its little time of existence the office has received over 7 000 calls each month and has so far dealt with over 13 000, announced the National Consumer Commissioner Mamodupi Mohlala. Mamodupi is confident that her organisation will resolve over 70% of the complaints before the end of the financial year which is March next year.

Of the over 7 000 of the actual complaints 40 % are in the motor industry, followed by 25% in the retail and the ICT industry which make up 14%. Banks and medical aids companies have been informed of the amendments they need look into.

The NCC plans to establish the standing advisory committee which will act as eyes and ears on the ground and to conduct more Imbizos, seminars and workshops in the rural arears to assist much more illiterate downtrodden and the disabled people.

“We are also looking at joining the International consumer organisation which is currently not dealing with issues that affect the people in the continent like dumping of waste products and hope to change the way it deal with issues of Africa,” she says.

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