PLEASE NOTE:

MyNews24 is a user-generated section of News24.com. The stories here come from users.

 
WOLLE
 
Comments: 12
Article views: 2633
 
 
Latest Badges:

 
View all WOLLE's badges.
 

ADT Security the worst company by far.

07 February 2013, 07:10
ADT Security is supposed to be one of the leaders in private security, especially in the Gauteng area. You would thus expect excellent service, with the slight hick-up along the way as is usual in South Africa, because let’s face it service is not this countries strong suit.

This is however not the case with ADT Security; I installed an alarm system in the region of R 45,000 in March 2012. First my house was damage, but I was assured by ADT Security management that any expense I occur due to repairs would be credited to my account and that I can proceed with resolving the issue at hand and send them the bill. I then proceeded and followed all instruction as I was informed that there is no need for quotations.

This then turned into a nightmare, and took me several months to resolve as ADT Security now said, now sir you need to get us three quotations before we agree to credit the amount. That’s said the matter was resolved after I had to trough the usual South African tantrum to get some service. Unfortunately I had a new problem by that time, the alarm system fails. I then booked my first of six visits by a technician.

The first one came to my premises and resolved nothing as he did not have the correct parts. Two weeks later I had to re-book a technician to have the matter resolved, the same technician then came back with the parts, made his repairs and left. Two months later I have the same issue, but now as according to ADT they only offer a six month guarantee (I’m not even sure if that’s legal) I now have to pay for the call out. I then explained to the call centre that the alarm has never worked correctly before the so called warranty lapsed and so I will not accept responsibility.

After speaking to some manager, ADT Security agrees to foot the bill. Four technicians later and I still have the same problem, although ADT Security now refuses to come and repair the system before I pay for all the callouts. I’m still not footing the bill, the alarm has never worked correctly, it’s less than a year old and if I had prompt service I would have had all of this resolved before the excuse for a warranty lapsed, never mind the five or so technicians that just never pitched. So I’ve made my third post on Hello Peter, not that the previous two received a response, but at least a can warn others and I have started a group in Facebook.

That said, I’ve worked with a few companies over the years, some are near perfect, some are good, some average and some are poor, but ADT Security has set a new low in standards For all of those that want to complain please Like my page http://www.facebook.com/groups/113849812129260/ and make your voice heard.
Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received.

 

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
12 comments
Comments have been closed for this article.

Read more from our Users

Submitted by
Nicholas K Mashabela
The re-emergence of coalition pol...

This year (2016) local election will most likely become another nightmare for smaller parties. I however foresee more victories for the likes of EFF and DA.  Read more...

0 comments 708 views
Submitted by
Anni Upton
From Africa's most healthy econom...

Under the leadership of ex-presidents Nelson Mandela and Thabo Mbeki (both lawyers, with exceptional educational qualifications) from 1994 -2008, our beloved country can be typified as: Read more...

0 comments 1305 views
Submitted by
SkerP
Oscar - Not an acceptable explana...

So Heather Malcherzcyk has scoured the Oscar trial record, and feels confident to educate us all, on the apparent basis that five justices of the Supreme Court, and nine justices of the Constitutional Court, are all idiots. Read more...

0 comments 2088 views
Submitted by
No Ohno
To all who complain about the Sup...

I see many people complaining about the new Super rugby pool format, and how unfair it is that SA has 3 teams, and host matches, even though other pools teams have more points. Read more...

0 comments 279 views
Submitted by
Louw Venter
Now is the time to stop him

Self-actualisation is the highest form of human growth, someone who is self-actualised is a fully functioning human being. She identifies the characteristics below as unwaveringly related to a good leader.  Read more...

0 comments 260 views
Submitted by
MikeHampton
Ubuntu Party is the Ultimate Stup...

Meeting Tellinger was an absolute disappointment. He relies on charm and, where that fails, arrogance. He was unable to provide practical answers supporting the Ubuntu Party's manifesto. Read more...

0 comments 293 views
 

services

E-mail Alerts The latest headlines in your inbox

RSS feeds News delivered really simply.

Mobile News24 on your mobile or PDA

E-mail Newsletters You choose what you want

News24 on Android Get the latest from News24 on your Android device.

SMS Alerts Get breaking news stories via SMS.

TV Get us in your home, on your television.

 
Interactive Advertising Bureau
 
© 2016 24.com. All rights reserved.
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.