PLEASE NOTE:

MyNews24 is a user-generated section of News24.com. The stories here come from users.

 
WOLLE
 
Comments: 12
Article views: 3226
 
 
Latest Badges:

 
View all WOLLE's badges.
 

ADT Security the worst company by far.

07 February 2013, 07:10
ADT Security is supposed to be one of the leaders in private security, especially in the Gauteng area. You would thus expect excellent service, with the slight hick-up along the way as is usual in South Africa, because let’s face it service is not this countries strong suit.

This is however not the case with ADT Security; I installed an alarm system in the region of R 45,000 in March 2012. First my house was damage, but I was assured by ADT Security management that any expense I occur due to repairs would be credited to my account and that I can proceed with resolving the issue at hand and send them the bill. I then proceeded and followed all instruction as I was informed that there is no need for quotations.

This then turned into a nightmare, and took me several months to resolve as ADT Security now said, now sir you need to get us three quotations before we agree to credit the amount. That’s said the matter was resolved after I had to trough the usual South African tantrum to get some service. Unfortunately I had a new problem by that time, the alarm system fails. I then booked my first of six visits by a technician.

The first one came to my premises and resolved nothing as he did not have the correct parts. Two weeks later I had to re-book a technician to have the matter resolved, the same technician then came back with the parts, made his repairs and left. Two months later I have the same issue, but now as according to ADT they only offer a six month guarantee (I’m not even sure if that’s legal) I now have to pay for the call out. I then explained to the call centre that the alarm has never worked correctly before the so called warranty lapsed and so I will not accept responsibility.

After speaking to some manager, ADT Security agrees to foot the bill. Four technicians later and I still have the same problem, although ADT Security now refuses to come and repair the system before I pay for all the callouts. I’m still not footing the bill, the alarm has never worked correctly, it’s less than a year old and if I had prompt service I would have had all of this resolved before the excuse for a warranty lapsed, never mind the five or so technicians that just never pitched. So I’ve made my third post on Hello Peter, not that the previous two received a response, but at least a can warn others and I have started a group in Facebook.

That said, I’ve worked with a few companies over the years, some are near perfect, some are good, some average and some are poor, but ADT Security has set a new low in standards For all of those that want to complain please Like my page http://www.facebook.com/groups/113849812129260/ and make your voice heard.
Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received.

 

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
12 comments
Comments have been closed for this article.

Read more from our Users

Submitted by
Balt Verhagen
Comment: On xenophobia, corruptio...

Sydwell-Magocoba is quite right that these phenomena are a scourge on South Africa. But he is dead wrong to claim that the African Dream was just the imagination of two old men. Read more...

0 comments 251 views
Self-motivation is not good enoug...

Thomas Jefferson once said these words to motivate people: “Do you want to know who you are? Don’t ask. Act!" Read more...

0 comments 124 views
Submitted by
AsGodIsMyWitness
Goodbye racist foreigners

There is no place in South Africa for racism. We are struggling to rid South Africa of racism and don't need any foreigners in our country, black or white, who support racism in any way shape or form. Read more...

0 comments 507 views
Submitted by
Tafadzwa Astro Munetsi
How to improve SA's space program

Though considered to be the leading country in Africa in terms of Space Exploration, there are many aspects which hinders the full functionality of South Africa to meet the world standards. Read more...

0 comments 74 views
Submitted by
Elaine Bing
Our xenophobia is showing signs o...

So many of the factors that have underpinned and led to genocide in other areas of the world are present in South Africa. We are on dangerous ground. Read more...

0 comments 198 views
Submitted by
Mitta Xinindlu
Narcissism and leadership

Many people go on with life without acknowledging or addressing what I propose to be the biggest misunderstanding between people in the workplace today, a personality disorder. Read more...

0 comments 151 views
 

services

E-mail Alerts The latest headlines in your inbox

RSS feeds News delivered really simply.

Mobile News24 on your mobile or PDA

E-mail Newsletters You choose what you want

News24 on Android Get the latest from News24 on your Android device.

SMS Alerts Get breaking news stories via SMS.

TV Get us in your home, on your television.

 
Interactive Advertising Bureau
 
© 2017 24.com. All rights reserved.
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.