PLEASE NOTE:

MyNews24 is a user-generated section of News24.com. The stories here come from users.

 
WOLLE
 
Comments: 12
Article views: 1049
 
 
Latest Badges:

 
View all WOLLE's badges.
 

ADT Security the worst company by far.

07 February 2013, 07:10

ADT Security is supposed to be one of the leaders in private security, especially in the Gauteng area. You would thus expect excellent service, with the slight hick-up along the way as is usual in South Africa, because let’s face it service is not this countries strong suit.

This is however not the case with ADT Security; I installed an alarm system in the region of R 45,000 in March 2012. First my house was damage, but I was assured by ADT Security management that any expense I occur due to repairs would be credited to my account and that I can proceed with resolving the issue at hand and send them the bill. I then proceeded and followed all instruction as I was informed that there is no need for quotations.

This then turned into a nightmare, and took me several months to resolve as ADT Security now said, now sir you need to get us three quotations before we agree to credit the amount. That’s said the matter was resolved after I had to trough the usual South African tantrum to get some service. Unfortunately I had a new problem by that time, the alarm system fails. I then booked my first of six visits by a technician.

The first one came to my premises and resolved nothing as he did not have the correct parts. Two weeks later I had to re-book a technician to have the matter resolved, the same technician then came back with the parts, made his repairs and left. Two months later I have the same issue, but now as according to ADT they only offer a six month guarantee (I’m not even sure if that’s legal) I now have to pay for the call out. I then explained to the call centre that the alarm has never worked correctly before the so called warranty lapsed and so I will not accept responsibility.

After speaking to some manager, ADT Security agrees to foot the bill. Four technicians later and I still have the same problem, although ADT Security now refuses to come and repair the system before I pay for all the callouts. I’m still not footing the bill, the alarm has never worked correctly, it’s less than a year old and if I had prompt service I would have had all of this resolved before the excuse for a warranty lapsed, never mind the five or so technicians that just never pitched. So I’ve made my third post on Hello Peter, not that the previous two received a response, but at least a can warn others and I have started a group in Facebook.

That said, I’ve worked with a few companies over the years, some are near perfect, some are good, some average and some are poor, but ADT Security has set a new low in standards For all of those that want to complain please Like my page http://www.facebook.com/groups/113849812129260/ and make your voice heard.

Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received.
 

Read News24’s Comments Policy

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
12 comments
Add your comment
Comment 0 characters remaining

Read more from our Users

Submitted by
Kruger
For whom the bell tolls

While speculation is rife of the ANC's impending fall and Jacob Zuma's time that is running out, the party - and it faithful - are gathering in a laager. Read more...

2 comments 397 views
Submitted by
Mahomed Farouk Cassim
Terror a force for good in Parly

A government that loses its moral authority ceases to govern. Instead, it will begin to rule and thus become intolerant of accountability, transparency and democratic processes.  Read more...

0 comments 56 views
Submitted by
Gideon van Zyl
I am not irrelevant - just outvot...

Well at last I am truly back home. One of the things I want to do, is to actually do something about the general feeling of being gatvol about South African politics.  Read more...

4 comments 131 views
Submitted by
CandK
The pearls of an Atheist Easter

I have an extended family that are Christian, and we are not talking the love they neighbour, forgive your mates and do the right thing, of the good old bishop Tutu kind. Read more...

166 comments 2567 views
Submitted by
Makate Rapulana
The colour of corruption

The word "corruption" is without doubt the most (ab)used and politicised word in South Africa.  Read more...

44 comments 1206 views
Submitted by
Makate Rapulana
Who is watching the watchdog?

The late chief justice Pius Langa once averred: “I think judges should have a thick skin. We work in public, we give our judgments in public, and we give reasons for those judgments." Read more...

6 comments 417 views

Jobs in Cape Town [change area]

Property [change area]

Travel - Look, Book, Go!

Escape winter, head to Mauritius

Escape winter by spending 7 nights in Mauritius' tropical bliss from R13 215 per person sharing. Includes return flights, airport transfers and accommodation. Book now!

Kalahari.com - shop online today

Get many eggs in one basket!

Gaming bundles: 2 Super Hits games for R99, 3 Disney games for R99 and more + exclusive accessory bundles only available on kalahari.com. While stocks last. Shop now!

25% off bestselling books!

The Real Meal Revolution by Tim Noakes, Jeffrey Archer’s Be Careful What You Wish for, Man’s Search for Meaning by Victor E. Frank and many more titles. Shop now!

Up to 25% off electronics

Buy top electronics and save up to 25%. Such as kalahari.com’s 1# selling product the gobii eReader, Patriot X Porter flash drive, Asus Nexus 7” 3G tablet, Samsung Galaxy SIII, Lenovo G580 Notebook and many more. Shop now!

DStv HD PVR Decoder now R949

The DStv HD PVR Decoder has further revolutionised the television experience with lifelike viewing, sharper images, more vibrant colours and precision picture quality. Now R949, save R550. Offer valid while stocks last. Shop now!

Up to 30% off appliances & homeware

Save up to 30% on appliances and homeware this Easter! Offer valid while stocks last. Shop now.

OLX Free Classifieds [change area]

Samsung Galaxy s4

Mobile, Cell Phones in South Africa, Western Cape, Cape Town. Date October 24

Best bargain in big bay

Real Estate, Houses - Apartments for Sale in South Africa, Western Cape, Cape Town. Date October 25

VW Golf 6, 1.6 Trendline (Excellent condition)

Vehicles, Cars in South Africa, Western Cape, Cape Town. Date October 25

 

services

E-mail Alerts The latest headlines in your inbox

RSS feeds News delivered really simply.

Mobile News24 on your mobile or PDA

E-mail Newsletters You choose what you want

News24 on your iPhone Get News24 headlines on your iPhone.

SMS Alerts Get breaking news stories via SMS.

Blogs Your opinion on you, me and everyone.

Calais Website keywords automated by OpenCalais.

 
Digital Media & Marketing Association
 
© 2014 24.com. All rights reserved.
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.








Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.