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CommonSense
 
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Bad Service Everywhere

29 January 2013, 11:04

Really k@k service gets my frigging goat !

Went through to a large PickNPay hyper in Boksburg testerday, picked up a quick 500 bucks worth of goods, which translates into a single bag and a bit of groceries. Also grabbed some extra kiddies cd's for the little one.

Get to the till all cheerily (I got the little ones CD's remember) and state "hello" and place my just more than a handful of goods on the counter. Here it gets interesting - the 185kg lump grunts "uagh" at me, some form of acknowledgment, I can only assume - I do not recall this as one of the 25 national languages but I take it in my stride. And then the lump stares at me like some neanderthal looking at its food in disdain. I take a half step backwards for safety - hers...before I reach over and throttle it. I wonder if my new neanderthal friend is maybe a mute of sorts...should I try and sign?

The neanderthal lump then slowly but surely swipes each article over the scanner, all the while yapping in muted neanderthal tones to the 195kg lump sitting in the next till. Eventually I am asked "pakit?".

Always positive, I respond "yes please, two will do." I see the amount on the screen, and place my bank card in front of the lump, she stares once again in absolute disain and disgust at the card like its some sort of leper, then at the "pakit". Lo and behold, she slowly but surely starts cramming item by item into said "pakit". Not once has she stopped yapping to the other lump next door. I feel the blood rush to my head, and I feel the sudden urge to attack said lump and throttle it slowly, I picture my knuckles going white around that fat cattle like neck....I refrain naturally, because I am civilised...well sort of anyway.

So I maintain my composure, and politely grab the "pakit" and repack the stuffed in articles and the balance of goods, while stating blandly "just do the card please". She glares at me, eyes full of hate and loathing I meet her loathing gaze, and do not bat an eyelid, and I think slyly to myself "oh what a wonderful world..." not really, I am actually thinking "listen up fat cow, youre starting to get my goat now"...at which point she pushes the pin pad in my direction in a leisurely manner and states "pin". Always happy to oblidge, I enter the pin, and quickly and efficiently pass the pin pad back.

Neanderthal changes suddenly, she stops yapping to the other lump, and concentrates for what feels like an eternity by staring at the pin pad screen, as though almost wishing the print out, with some form of mental will. After mere seconds, even though it felt like hours, the little green Nedbank (I think so anyway) machine spews out its printed message, and I breathe a sigh of relief - almost done now. The slip gets ripped off, almost like a chicken wing off a live animal, and gets yet again pushed in my direction in that slow and leisurely fashion.

F@#K I left my pen in the car !!! IDIOT. This is gonna hurt like a mother I think quietly. So once again always positive comes to the fore and I state upbeat "may I borrow your pen please?"

The neanderthals eyes slowly lift again and stare at me, yup the same absolute, all consuming, hate and loathing is still there. The 185kg lump stretches lazily over to the other lumps till, and the 25+ kg hand folds over the shared pen and this is sloooowly passed over to me. I hurriedly snatch the pen up, and scribble my signature on the paper. At which point I simultaneously slide the paper and pen back to neanderthal, while stating "thanks hey!"

It looks at me, eyes glazed over in some sort of blank trance, I am sure neanderthal does not know what "thanks" means, she has probably never used the term before. I safely ascertained right at the start of this ordeal that it clearly has no concept what "hello" means".

So now begs the question, do I run to the floor manager, another sizeable individual of around 135 kg's, or just write it off as yet another bad day. In a nanosecond I decide on the latter. I already boycott Shoprite, Checkers, OK and most other stores for these very reasons as experienced above, and try and limit my already limited exposure to PickNPay, Spar and very occasionaly Woolies, so I am fast running out of options of where to shop, the wife normally completes these missions. Today however it was CaptainCommonSense that was sent out. However one begs the question why do I NEVER have k@k service at my local Liquor City, like NEVER EVER...EVER. Do you think I could get all the above staff, and post office and municipal staff,and come to think of it around 95% of government employee's to get training there?

Any idea's on how to progress with this most basic of training would be highly appreciated. And how do I remember to ALWAYS keep a pen on my person?

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