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Banking: If you want loyalty, buy a dog!

05 September 2013, 14:25

Who has had a period when you've had it tough? I can think 90% of us have had it tough at some point or another. I moved last year from Cape Town to Johannesburg so I can grow my career, but unfortunately things didn't work out as planned and I ended up sitting without a job for 9 months.

I banked with Standard bank since I was in school before we hand bank cards. I had a little blue book that was stamped in and that was the start of my banking. I banked with Standard Bank since I was in Standard 6. Next week I will be 35 years old. That’s roughly 20 years with one bank!

So one would imagine being such a loyal client at a bank would be a good thing? I have a cheque account, revolving account, credit card, etc. This would obviously show I had a good credit record and if I'm correct my score was over 900, which was excellent on my small salary I was getting.

But last year I pleaded and did whatever I could to fix my debacle. If you don’t have money, you just don’t have it. I wasn't hiding either. I was so honest with my vehicle financing institution that they almost came to fetch my wheels. Needless to say I sorted that out and I have since also settled my account. So, I wasn't hiding, I was honest, but do you think they would support a loyal client of 20 years… Hell no!

They would rather throw you out with the lions. Apparently I was handed over… The question is; I never got the document as they sent it to the wrong address! So now that I'm back on my feet, I have to make a million calls to different departments to figure out what’s going on.

How can an institution send you a document warning you about handing you over without your confirmation of receiving the document? Surely they should have the document received as signed for?  Apparently they can hand you over now without your knowledge it seems.

Needless to say, I'm in the process of fixing my 9 months of hell and I've set debit orders and payments for all my accounts. Once I have paid my Standard Bank accounts in full, I shall not bank with them again. You would think that an institution such as a bank would come to your aid in a time of need, but instead they kick you out in the cold.

So Standard Bank, I'm now doing twice as well as I did before, but you will not see my business.

So much for looking out for your clients…

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