PLEASE NOTE:

MyNews24 is a user-generated section of News24.com. The stories here come from users.

 
lacrimosewolf
 
Comments: 0
Article views: 251
 
 
Latest Badges:

 
View all lacrimosewolf's badges.
 

Buying from Orange might not be so Sweet

10 February 2014, 09:02

Buyer beware! Before you Add to Cart on the Orange South Africa site, understand and get Orange South Africa to detail exactly what warranty their products are subject to.  In writing

Also read their return policy right down to where it gets returned to – Slough, England. At your own cost.

I bought a Nokia Lumia 925 3 months ago from Orange South Africa. R5k for a phone that was selling at R7-8k as a straight purchase or as much as R10k on a contract. What a bargain!

The screen went mad about a month ago. So I took it to Nokia Care (whose service also warrants a pasting).

R2500 to repair/replace because the ‘phone was bought in France.

I would remember if I went to France

So Nokia said I must go back to the dealer. Orange South Africa.

Orange South Africa were fine with it all and sent me a return code and a form to complete along with nstructions and disclaimers.

This is where the oranges turn to lemons. The return form states you have to return the item to Orange Returns, in Slough, England, in its original packaging.

And then the fun part:

The cost of original postage and returning the item to us is your responsibility. (Us being, Slough England).

·  It can take up to 10 working days after items have been refunded for the funds to appear on bank statement.

·  The item is your responsibility until it reaches us.


Return costs are your problem! 

What a dilemma. R2500 for a R5k phone or send it to Slough for R900 including insurance? In the same email they give you a handy form all filled in with your return reference number and other details.  This form must be signed and included with the return.

I still had all the original packaging, coughed up the R900 for shipping and insurance. Printed out their form, signed it, packaged it all up with the signed documents. Followed their instructions to the T.

And now Orange Returns in Slough refuse to take delivery because there is no NAME for the recipient.  

I have the name of the person I dealt with - in South Africa. But it was not good enough because that person is in South Africa. So, according to Orange Returns, the package must go back to South Africa. They want the name of someone in Slough before they will take delivery.

[insert theme for Twilight Zone]

I have spent all week trying to get a sloughing name.

So BEFORE you purchase any item from Orange South Africa, be sure that they confirm to you in writing where the warranty for that item will be fulfilled. And if you ever return anything, make sure you get a Slough name because apparently their South Africanrepresentatives don't count

P.S. DHL called me again this evening. They want to return the item to me as “undeliverable”. Again, at my own cost.

Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received.
 

Read News24’s Comments Policy

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
0 comments
Add your comment
Comment 0 characters remaining

Read more from our Users

Submitted by
Thulane Che Trosky637
IEC chair appointed

The Appointment of the Chairperson to the Independent Electoral Commission. Read more...

0 comments 81 views
Submitted by
Anil Sumaraj
What Opposition, Government Must ...

An incompetent government should not try to pull the wool over our eyes. Read more...

1 comments 104 views
Submitted by
SkerP
In reply to Max du Preez

Hey Max, howya doin'? Let me start right up front - I agree with you, South Africa is NOT a failed state. I was in Zimbabwe a couple of weeks ago, and I have seen what a failed state looks like, first-hand, and it's not us. Read more...

15 comments 2637 views
Submitted by
Fadi Elhusseini
The Charlie Effect: What's next?

Are we witnessing a harbinger of a religious war? Is it the beginning of a new violent era that may not spare any nation? What is that radicalism wants to achieve by committing such acts? Why is this happening? And is there a solution? Read more...

6 comments 186 views
Submitted by
Hlengiwe Binda Ntimba
Random thoughts about my situatio...

When we finish school we are expected to get a job. And what getting a job seems to mean is joining another institution.  Read more...

0 comments 360 views
Submitted by
Christian Thinker
Hell. Atheism's worst Excuse.

Are you one if those that reject Christianity because of the doctrine of hell? Read more...

65 comments 791 views
 

services

E-mail Alerts The latest headlines in your inbox

RSS feeds News delivered really simply.

Mobile News24 on your mobile or PDA

E-mail Newsletters You choose what you want

News24 on your iPhone Get News24 headlines on your iPhone.

SMS Alerts Get breaking news stories via SMS.

Blogs Your opinion on you, me and everyone.

Calais Website keywords automated by OpenCalais.

 
Interactive Advertising Bureau
 
© 2015 24.com. All rights reserved.
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.