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Wende Davids
 
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City of Johannesburg you shameless thieves!

25 July 2014, 18:00
So we have the consumer protection act that protects us against scrupulous companies that do us in.. but what protects us from government owned entities?

Last month I was whacked with a bill of R1269.85 and this month again for R1609.70.  After closer inspection last month I found that they had installed new meters in our complex and the readings they gave for that specific meter was an estimated reading and not an actual reading.  Where my bill was usually between R155 and R250 I am now paying 6 times more.

My daily average usage has increased from 3.0-7.3 kWh per month to 43.201 kWh.  How is this even possible?

landlady and other tenants in the complex have complained to City of Johannesburg and when asked if we could send them the meter reading or photos of the meters they refused.  When asked when an actual reading will be done they responded by saying 'You must just wait, there is nothing you can do'.

So while we wait City of Johannesburg, can you please sort out your bill with Eskom so that the average consumer who already gets ripped off by this government in many ways can at least afford to live in this beautiful country riddled with corruption.

You guys don't have a clue how your incompetence affects the lives of consumers.  For a second, please could you take this scenario and visualise it...A single 25 year old lady working in a call centre earning an average salary of R7500 after decuctions.  She has a 2 year old kid who needs to be taken care of while she works so she puts the child into day care which costs her about R800 per month.  She then has to pay a rental amount of R3000 a month.  Her transport costs a month to get to her child's daycare, to work, back to the daycare and home costs her on average R600.  

She then has to make sure her child has everything he needs so groceries and toiletries for the two of them are nothing less than R1500 per month. Her water, electricity and refuse bills are about R400.00 a month.  With the R1200 left after all the basics have been paid, she can now consider getting herself some airtime, bread for every week etc.  

Can you imagine what an 'estimated' reading could do to this poor ladies life?  What if she received a bill 6 times her normal bill?  She would not even have enough to pay that full bill.  

So now she sits without electricity, the fresh food and meats she bought for the month goes off, she can't feed her child, or if she dips into her transport money she can't get to work... I could imagine this story having many endings and none of them are pleasant.

My heart aches right now, not because I've been ripped off - because I'll fight for my rights until this matter is sorted, but I think about other people who find themselves in this situation and don't feel they have a voice. Those people who feel like ranting won't bring about any change, those people who have reached their end and suffer in silence.

City of Johannesburg, your lack of competence and customer service are so 1920... Get with the program!

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