PLEASE NOTE:

MyNews24 is a user-generated section of News24.com. The stories here come from users.

 
Calvin Pedzai
 
Comments: 3
Article views: 1431
 
 
Latest Badges:


 
View all Calvin Pedzai's badges.
 

Delayed Kulula flights?

02 April 2014, 08:29

I looked down the blue screen for my Kulula flight to Cape Town. Looked to the right and my worst fears were realized and summed up in one word drenched in bright red. Delayed. Crowds of annoyed passengers littered the airport floor and inaudible intercom apologizes went unnoticed. After a frustrating wait at the airport for my delayed flight, I sort a solution that could perhaps ease passengers pain.

I actually like Kulula flights. They are original, funny and wear green. My type of crazies. And airline delays are usually expected but the combination of how late it was and how tired and hungry I was, grew an annoyance with the airline and anything wearing green. Several things would have made the experience more bearable.

 1. Knowing when the plane was really coming

2. Getting some food

3. Discount off the price of the ticket


Communication

Communication is a big thing and one platform airlines,  like Kulula, could use is the mobile device platform. More specifically a mobile app. Everyone carries a phone these days and some even manage to keep theirs on while the plane is taking off #smh. Currently the announcements made over the intercom are not clear and if you were in the bathroom at the time of an announcement, you could miss it entirely. Trevor Noah was not kidding about how bad the announcements can get. Designing a mobile app that can showcase the three points I have stated earlier, would go a long way in informing relevant information to the passenger.


Flight status

Kulula currently has this functionality on their website, detailing the flight, scheduled departure, terminal, gate and scheduled arrival times. However, what a mobile app gives a user/passenger is more broad and personalized experience of this information. Imagine, a user could login into the app using a booking reference, track that specific flight and get notifications around any flight announcements made. This ensures that relevant information gets to the user, in a timely manner that could make the difference between catching or missing a flight.   


Airport maps

Not to say everything is not clearly marked in an airport, but an app could quickly bring up information on the closest shops, toilets or waiting areas. These are areas passengers frequent and it makes sense that they be found more easily. A half awake, irritated and hungry passenger is bound to get lost even in a small airport.  


Discounted tickets

This would be my personal favourite. Not too many airlines understand the extent that a late flight may have on their passengers. To ensure the highest standards are maintained by airlines, awarding passengers with discount points for future tickets, would definitely make travelling more enjoyable. The airline would retain customers and passengers have cheaper tickets the next time they fly. Win-win.   


Design ideas

In conclusion, I think we have the information, what may be lacking is effectively getting it to airline passengers. To see the concepts I have designed for airlines around this subject, you can take a look at

http://developertodesigner.wordpress.com/2013/01/11/kulula-com-native-mobile-app-prototype/

and

https://www.behance.net/gallery/Lufthansa-flight-tracking-app-IOS7/12230719

Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received.

 

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
3 comments
Comments have been closed for this article.

Read more from our Users

Submitted by
Sydwell-Magocoba
Saru scapegoating Mzwandile Stick

The decision to demote Stick means the following – the reason the Springboks were so AWFUL last year is because of Mzwandile Stick. Read more...

0 comments 44 views
Submitted by
Kalibanache
Thabo Mbeki, greatest mind on Mar...

Have I overlooked something? Who can brag about blindness or lack of insight? Read more...

0 comments 21 views
Submitted by
Peter Hollander
Zuma in tight corner is the ultim...

Ladies and gentleman, the cards are on the table. Will South-Africans allow the looting to continue? Read more...

0 comments 43 views
Submitted by
Fazielah Williams284
National Lotteries Commission awa...

The National Lotteries Commission (NLC) has awarded the College of Magic a substantial grant to roll out its successful Magic in the Community project to rural areas in the Western Cape. Read more...

0 comments 7 views
Submitted by
Colin Webster452
Results of MSSA's 2017 Gauteng Pr...

The Gauteng Provincial Championships have always been viewed as one of the most important championships leading up to MSSA's National Team Trials. Read more...

0 comments 3 views
Submitted by
Molehe Motsamai
2019 National election will make ...

Let us go to 2019 polls, to make sure we clean the current maladministration, and whoever is found guilty of misusing the taxpayer money, must be fully accountable. Read more...

0 comments 7 views
 

services

E-mail Alerts The latest headlines in your inbox

RSS feeds News delivered really simply.

Mobile News24 on your mobile or PDA

E-mail Newsletters You choose what you want

News24 on Android Get the latest from News24 on your Android device.

SMS Alerts Get breaking news stories via SMS.

TV Get us in your home, on your television.

 
Interactive Advertising Bureau
 
© 2017 24.com. All rights reserved.
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.