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HettienneB
 
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Finding AND Reporting faults

06 June 2014, 07:50

SERIASLY!!!! Right, now that, that is out of my system let me get on with my story.

 Disclaimer to all reading this: I am not an author by profession! Therefore you WILL find spelling mistakes in my piece (some made on purpose). Also this is probably some tongue-in-cheek humor so please do not get those bloomers in a bunch too quickly! Take whatever I write with a grain of salt and please read it in the hopefully funny spirit that it was written in.

 Now…It has been a long time since my last piece and my 3 followers would probably like to know how my father is doing. (For those who do not follow me regularly, my father was diagnosed with stage 4 terminal brain cancer a couple of months ago). He has been doing ok under the circumstances. After his radiation he regained control of his speech but has in the meantime seemed to have lost a bit of use of his hands, but all in all he and our family are taking one day at a time.

 Now for the reason for my very delicate and lady-like outburst in the beginning. I know I have written before about the sad state of service delivery in the call center industry in our country. This is an old story and we all live through this horrifying experience at some point in our lives. But have you seen the sad state of technology recently??????

 I reported a fault on our telephone lines at work via this amazing online thingie in November 2013. Since then our lines have happily noisied away so I just kept on reporting them. (Please take note of the fact that you are reminded about 4 times that should it not be a line fault you WILL be responsible for a call out fee) *takes a deep breath*

 It is not a switchboard fault and always ends up being a line fault! Right…So this morning once again I log on to this great website to make my weekly fault report and this amazing thingie tells me “This fault can not be logged as it has already been logged in November 2013 with reference number blah blah blah”

 Please take a moment to just imagine my facial expression!!! *Growls*

 So I pick up the phone to report the fault…”Please be advised that should it be found that it is not a line fault you will be held liable for a call out fee” hmmmmm

 Finally after hearing for about half an hour that my call is very important I was transferred to a consultant who logged a brand new fault report. I even received a confirmation text letting me know that the fault has been reported and what my reference number is.

 So now we wait…3 – 4 working days worth of waiting while clients can not reach us due to the HORRIFIC noise on the line. But I will try and remain positive. I will rise above before I lose it and destroy something. I wonder if phoning them again in half an hour will hurry it all up a bit.

 *unplugs switchboard and books a holiday*

 May you who read this join in the rising above. Until next time

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