PLEASE NOTE:

MyNews24 is a user-generated section of News24.com. The stories here come from users.

 
HettienneB
 
Comments: -12
Article views: 396
 
 
Latest Badges:


 
View all HettienneB's badges.
 

Finding AND Reporting faults

06 June 2014, 07:50

SERIASLY!!!! Right, now that, that is out of my system let me get on with my story.

 Disclaimer to all reading this: I am not an author by profession! Therefore you WILL find spelling mistakes in my piece (some made on purpose). Also this is probably some tongue-in-cheek humor so please do not get those bloomers in a bunch too quickly! Take whatever I write with a grain of salt and please read it in the hopefully funny spirit that it was written in.

 Now…It has been a long time since my last piece and my 3 followers would probably like to know how my father is doing. (For those who do not follow me regularly, my father was diagnosed with stage 4 terminal brain cancer a couple of months ago). He has been doing ok under the circumstances. After his radiation he regained control of his speech but has in the meantime seemed to have lost a bit of use of his hands, but all in all he and our family are taking one day at a time.

 Now for the reason for my very delicate and lady-like outburst in the beginning. I know I have written before about the sad state of service delivery in the call center industry in our country. This is an old story and we all live through this horrifying experience at some point in our lives. But have you seen the sad state of technology recently??????

 I reported a fault on our telephone lines at work via this amazing online thingie in November 2013. Since then our lines have happily noisied away so I just kept on reporting them. (Please take note of the fact that you are reminded about 4 times that should it not be a line fault you WILL be responsible for a call out fee) *takes a deep breath*

 It is not a switchboard fault and always ends up being a line fault! Right…So this morning once again I log on to this great website to make my weekly fault report and this amazing thingie tells me “This fault can not be logged as it has already been logged in November 2013 with reference number blah blah blah”

 Please take a moment to just imagine my facial expression!!! *Growls*

 So I pick up the phone to report the fault…”Please be advised that should it be found that it is not a line fault you will be held liable for a call out fee” hmmmmm

 Finally after hearing for about half an hour that my call is very important I was transferred to a consultant who logged a brand new fault report. I even received a confirmation text letting me know that the fault has been reported and what my reference number is.

 So now we wait…3 – 4 working days worth of waiting while clients can not reach us due to the HORRIFIC noise on the line. But I will try and remain positive. I will rise above before I lose it and destroy something. I wonder if phoning them again in half an hour will hurry it all up a bit.

 *unplugs switchboard and books a holiday*

 May you who read this join in the rising above. Until next time

Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received.
 

Read News24’s Comments Policy

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
-12 comments
Add your comment
Comment 0 characters remaining

Read more from our Users

Submitted by
Brian Faul
How and why a Dictator is born

One needs to remember looking back in history these hard times is when a dictator is more likely to get born. It is during these hard times that a dictator gets voted into power. Read more...

3 comments 456 views
Submitted by
Prenisha Naidoo
I will be proactive...

This letter is in response to articles on the death of baby Jamie Naidoo, We have the tendency to be reactive…we wait for something to happen, then suddenly we care, writes a News24 User. Read more...

1 comments 299 views
Submitted by
woadstress
Celebration

Make a list of at least ten things that you can celebrate, and write two or three reasons why you can celebrate those things or events. Read more...

0 comments 34 views
Submitted by
MarkH
Submitted by
Neill Powell
Give us the right...

Make them so scared of crossing the line; they think 10 times, knowing their lives are forfeit.  Read more...

0 comments 17 views
Submitted by
ohomen171
Stealing A Russian Fighter Plane ...

My two most beloved books of all time are Firefox and Firefox Down by Craig Thomas. Read more...

1 comments 23 views

Jobs in Cape Town [change area]

Property [change area]

HOUSES FOR SALE IN Paarl

Houses R 2 690 000

HOUSES FOR SALE IN Hermanus

Houses R 2 680 000

Travel - Look, Book, Go!

Kalahari.com - shop online today

2DAYS ONLY – 30% off Appliances

Coffee makers, blenders, fans, juicers and more. T&Cs apply. Shop now!

2 DAYS ONLY – 40% off books

Get 40% off when you buy 2 books. For two days only! T&Cs apply. Buy now!

Up to 50% off on outdoor gear

Save on chairs, blankets, cooler bags, umbrellas and more. Shop now!

Save on Samsung

Cameras, mobile phones, TVs, Tablets and more. While stocks last. Shop now!

Grand Theft Auto 5

Now available on PS4, Xbox One and PC from R649. Buy now!

OLX Free Classifieds [change area]

Samsung Galaxy s4

Mobile, Cell Phones in South Africa, Western Cape, Cape Town. Date October 24

Best bargain in big bay

Real Estate, Houses - Apartments for Sale in South Africa, Western Cape, Cape Town. Date October 25

VW Golf 6, 1.6 Trendline (Excellent condition)

Vehicles, Cars in South Africa, Western Cape, Cape Town. Date October 25

 

services

E-mail Alerts The latest headlines in your inbox

RSS feeds News delivered really simply.

Mobile News24 on your mobile or PDA

E-mail Newsletters You choose what you want

News24 on your iPhone Get News24 headlines on your iPhone.

SMS Alerts Get breaking news stories via SMS.

Blogs Your opinion on you, me and everyone.

Calais Website keywords automated by OpenCalais.

 
Interactive Advertising Bureau
 
© 2014 24.com. All rights reserved.
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.








Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.