PLEASE NOTE:

MyNews24 is a user-generated section of News24.com. The stories here come from users.

 
Lisa Jehaan Adams
 
Comments: 6
Article views: 418
 
 
Latest Badges:

 
View all Lisa Jehaan Adams's badges.
 

Home Affairs help line, give me a life line instead please

15 November 2011, 14:27

South Africa Government Services:  We care We belong We serve

We care about our tea-breaks. We belong back in pre-school. We serve Malema, and all things that relate to stupidity.

Yes, I am but one of a million other frustrated South Africans, with a desperate and insatiable urge to punch Home Affairs in the face. As many other South Africans are doing on a daily, I recently (about 7 months ago to be precise) strolled along to Home Affairs to stand in an entertainingly extensive line to go and confirm my identity. Also known as, applying for an ID. In this line I stood behind someone who wasted 15 minutes arguing that they are in actual fact “not an initial” when asked for their initials, and confronted by an official who used his mouth cleaning out some chicken from his teeth more than he used it to answer any of my questions. This then resulted in not one but five trips back, a couple of phone calls, confusion in paper-work, a total misconception of reality for certain officials and another adventure back to the land of homing affairs. Yes this is my testament of my struggle and absolute adoration for the system of government services.  I never thought the day would come where I’d want to pull on my dancing shoes, sing on the top of my lungs and join the service delivery protests.

This is an on-going battle between South African citizens and the guy chewing on a piece of yesterday’s chicken he found stuck in his back tooth, sitting behind the counter at Home Affairs. I’m yet to see a functional official behind that god-forsaken counter. Hundreds and if not ALL, South Africans have had an issue at some point in their lives with Home Affairs. If it hasn’t been a lost ID, receiving an ID with somebody else’s face on your name, finding that out that you now have in-laws situated in the lovely lands of Zimbabwe, or just dealt with the arrogant, sloppy and downright dysfunctional attitude of “South African Home Affairs”, the list is endless. So what do you do about it? Besides nag, complain, get into an obscene argument with the lady responsible for photographing your ecstatic face, because she wants you to wait until somebody else comes for two-photographs as it only prints in four, so you wait another 30 min. NO, you call Home Affairs Compliments and Complaints Line. And call another 8 times because there is no answer. So why create this line when there is nobody at the other end to attend to the call? The line defeats its own purpose. So now I need a Life-Line because I’m about to have a heart-attack, as well as a moderately over-achieving degree in “stalkership”.

I then proceeded to log onto the well-known website Hellopeter.com, just to browse around and have a general overview of the amount of complaints that were logged onto the site. In a survey done by HelloPeter about the “Nature of complaints towards Home Affairs (over the last 12 months) “, the top contenders were: Late/ No delivery 33%; Feedback/Response 16% and in third place the almighty…. BAD ATTITUDE at 6%.  Some major changes are desperately required within our South African Government Services, maybe start with baby-steps like officials treating their fellow citizens with some dignity, respect and intelligence.

Someone call sister Nkosazana Dlamini Zuma, she must be very busy and forgot this note at home entailing the intended vision of Home Affairs: “to be an efficient and effective machinery of timely justice in handling complaints against respective institutions within the ministry of home affairs” eish sister, answer your phone please.
Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received.

 

Read News24’s Comments Policy

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
6 comments
Add your comment
Comment 0 characters remaining

Read more from our Users

Submitted by
Gerard Denzil Boyce
Being all we can be this Africa D...

Coming as soon as it does after yet another outbreak of xenophobic violence in SA and amidst reports of the horrors faced by desperate African migrants, few Africans are likely to be in celebratory mood this coming Africa Day. Read more...

2 comments 130 views
“Creating million jobs for SA You...

Unemployment among young South Africans rose significantly over the past six years and a lot of companies are busy retrenching employees. Read more...

6 comments 433 views
Submitted by
Fired up
Leftist-Liberalism often the anti...

It’s difficult to fathom ivory-tower academic Wilmot James’s objections to the Democratic Alliance’s value charter with its emphasis on values in context of the family.  Read more...

5 comments 237 views
Submitted by
DesertGirl
Namibia must prepare for loadshed...

Namibians will have to prepare for the country's first ever possible load shedding, the boss of that national power utility, Paulinus Shilamba has announced.  Read more...

3 comments 720 views
Submitted by
PeterTracey
Captain’s log: Windhoek

Fortuitously I found myself in Windhoek, Namibia for a few days this week. Read more...

5 comments 804 views
Submitted by
Anton Dekker
What a great compasionate nation ...

We are so caring, it brings a tear to my eye! Read more...

21 comments 521 views
 

services

E-mail Alerts The latest headlines in your inbox

RSS feeds News delivered really simply.

Mobile News24 on your mobile or PDA

E-mail Newsletters You choose what you want

News24 on your iPhone Get News24 headlines on your iPhone.

News24 on Android Get the latest from News24 on your Android device.

SMS Alerts Get breaking news stories via SMS.

Blogs Your opinion on you, me and everyone.

 
Interactive Advertising Bureau
 
© 2015 24.com. All rights reserved.
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.