PLEASE NOTE:

MyNews24 is a user-generated section of News24.com. The stories here come from users.

 
Concerned
 
Comments: 35
Article views: 4543
 
 
Latest Badges:


 
View all Concerned's badges.
 

How bad is McDonald's really?

09 January 2013, 13:12
Reading the article about Mr. Mornay Walters' discovery of a worm in his burger recently, and the subsequent bad service he received from McDonald's made me wonder how bad this fast food company really is.

In my opinion one of the best places to start looking in order to judge a company has to be hellopeter.com

Whilst looking at this customer service website I noticed a few interesting facts.

Given that I was looking at big companies in general, I read some amazing statistics on the hellopeter.com website!

An advanced search showed that amongst fast food companies, McDonald's received a whopping 862 online complaints in the last year! The second worst company is Mochachos with a very distant 80 complaints....

There seems to be a serious warning here to consumers. Stay away from McDonald's.

It would seem McDonald's is not the only large, multi-national company that does not care about their customers. Whilst looking broader, at all industry sectors, the following 10 companies were found to be wanting in their customer relations approach:

SARS - 257 complaints
City of Johannesburg Municipality - 257 complaints
Toyota - 271 complaints
Blackberry - 271 complaints
Mango airlines - 334 complaints
Volkswagen - 383 complaints
SAA - 453 complaints
Hyundai SA - 525 complaints
McDonalds - 862 complaints
Woolworths - 1349 complaints

Please note that a few companies, notably BMW, Ocean Basket, ESCOM and Audi just failed to make the top 10 list.

Anyway, what I find significant is out of the top 10 companies, three are vehicle manufacturers, two are major FMCG market players, two are airlines and the last one is in telecommunication.

The fact remains, McDonald's are really doing exceptionally bad. The ratio of compliments to complaints show them to be worse than Woolworths.

I think more people should investigate the companies they choose to buy from, and vote with their feet. There is really no place for poor performing companies who ignore their clients in our present economy.

I hope Woolworths and McDonald's (and the rest of those poor performers out there) take note.....

See Mr. Walters' letter here:

http://www.food24.com/News-and-Guides/Features/Worm-in-McDonalds-burger-20130107
Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received.

 

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
35 comments
Comments have been closed for this article.

Read more from our Users

Submitted by
Rev Maudu Morudu
Zuma is above the ANC

He has in the past managed to survive a number of motions of no confidence levelled against him. The big question is: how long is Zuma going to keep on surviving the call for him to step down as president?  Read more...

0 comments 2005 views
Submitted by
KP Vishwas
How to let go of your past

We are lucky that we do not have time machines right? Else we would be in our pasts, forever. Read more...

0 comments 362 views
Submitted by
Michael Mondli Hlophe
Sfiso, thank you for the music

 Read more...

0 comments 275 views
Submitted by
Ali
How to survive your first year at...

To the class of 2016 Read more...

0 comments 173 views
Submitted by
CraigJoseph
Ministers getting spoilt while ev...

Most people in South Africa can only dream of having a house that costs half of the wheels our ministers will be driving. Read more...

0 comments 1457 views
Submitted by
First #PoorBaba, now #BlameItOnTh...

After last week's #Poorbaba during which twitter uses started roasting the president's most unfortunate moments, it seems to have only been the beginning. Read more...

0 comments 276 views
 

services

E-mail Alerts The latest headlines in your inbox

RSS feeds News delivered really simply.

Mobile News24 on your mobile or PDA

E-mail Newsletters You choose what you want

News24 on Android Get the latest from News24 on your Android device.

SMS Alerts Get breaking news stories via SMS.

TV Get us in your home, on your television.

 
Interactive Advertising Bureau
 
© 2016 24.com. All rights reserved.
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.