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Lady Gaga Rip-Off

02 December 2012, 18:18

To Computicket/Big Concerts/Lady Gaga

Saving the best for last - how we got ripped off by Big Concerts and Computicket

It is unfortunate that such an awesome performance by Lady Gaga had to be ruined by the complete and utter incompetence of everyone involved.

First of all – I must say, Lady Gaga was incredible. She performed for 2 hours 30 minutes with amazing flair and energy.

The fact that Big Concerts outright ignores already shows me how little they care.

The parking rip-off

I am not sure who to blame for this but since I paid Computicket R120 for my parking ticket I am directing this complaint to you.

The way the parking is handled is simply atrocious. There is just no other way to describe it. Firstly I paid R715 per ticket for 4 tickets. Weeks later I receive an SMS stating that I need to buy a parking ticket for R50 or R120. While this was annoying, given the price I paid for tickets, I decided it would be best to buy the R120 ticket so that I could have the convenience of parking closer to the stadium.

Unfortunately the people hired to handle the parking are thieves and thugs. Despite having paid R120 for complex parking I got ushered into the precinct parking (the R50 area). I get told that the complex parking is full and the attendant wanted me to pay him R50 to park there.

I immediately knew this was a scam between the thieves working there. I drove out of the bad parking and tried getting to the parking I had paid R120 for.

Upon getting closer I got bombarded by another 3 “guards” who redirected me to the precinct parking since the complex parking was full. I landed up in the precinct parking again. This time the thug begged me to give him my parking ticket so he could sell it to someone else who didn’t have a ticket.

I resisted and was about to tear the ticket stub off so it could not be used again – he made a threatening gesture towards me and said my car would be in danger of getting damaged while I was away. Reluctantly, I gave him my ticket and walked a very far distance towards the stadium.

The complex parking was indeed full at this time (about 18:15pm) as a result of the morons who didn’t buy tickets initially and then bought them from the thugs at the stadium. These people are also to blame and are complete scum.

If you are going to sell over-priced parking tickets you need to control it better. This unpleasant experience (having my life threatened with a throat cutting gesture) already marred the experience for me.

I expect a refund of R70 on the parking ticket and an apology.

The problem with print at home tickets

Computicket allowed the print at home feature on their tickets sold online. I thought this was convenient and had printed my tickets in June already.

What Computicket failed to tell us was that the barcode readers at the stadium are not designed to read these tickets.

So after folding the tickets in all kinds of ways and pushing it in and out repeatedly we managed to get the tickets to work on the scanners. This resulted in the other concert goers behind us getting annoyed as it took some time to get it to work.

This was not my fault – yet we suffered abuse from other concert goers who thought we were trying to scam our way in with invalid tickets while making the queue take extra-long for them.

If the system at the stadium cannot adequately handle the print at home tickets then you should not offer the feature at all.

Finally inside the stadium – where on earth are the armbands?

We then followed the signs which directed us to the entrance for the standing area. This resulted in getting sent back as we did not have our armbands.

We were very rudely informed that we needed armbands from somewhere else to go in there.

Why didn’t our ticket tell us this?

Why were we not told this while scanning our ticket in at the gate?

After searching high and low we managed to find the armband station. How pathetic! There was a banner up that said “Armbands here” but it was very small and it was less than 50cm off the ground. It was completely obscured by the people milling around – is big concerts so scared to put banners up now?

By this time The Darkness was well into their performance.

We then made our way back to the admission area armed with our purple armbands.

The barrier between us as the stage!

This was the worst part of all and was the main reason for this complaint.

Half way across the field there was a barrier which was swarming with security guards. I had paid the most expensive ticket price available from Computicket (R715 for each ticket). However I was expected to stand 50m away from the stage.

Furious at this we tried to make our way around to the other side of the barrier. We went out and around to the entrance to that part of the field only to get hurled abuse at by the thug bouncers and event organisers.

They said that the front section was a first come first serve for the first X amount of people (the number changed dependent on who asked, but it ranged from 1500 to 9000). This was independent of the colour of the armbands as there were many people with the same colour armbands on the nice side of the barrier.

By this time The Darkness was wrapping up their 30 minute performance.

It really upset me that despite paying the same price as the people inside the “golden half of the field” I was forced back to the barrier 50 metres away from the stage.

To top it off the sound tents obscured half the view.

It is not fair that I paid the same price as another person but they got a better position than me.

The front “golden half of the field” was not even remotely full. The barrier resulted in an approximately 20m gap between the last person on the nice side of the gap and us animals on the wrong side of the barrier.

There were people were sitting and even doing push ups in the ridiculous amount of wasted space while we had to put up with viewing half a tent, half the stage and 1 of the screens.

I feel completely ripped off and the barrier served no purpose. Why segment people who paid the full price for a ticket into an area further away from the stage with the sound tent obscuring half the view?

I expect (at very least) a partial refund on my ticket – I paid R715 per ticket for 4 tickets. Given that I had to stand in a second rate position (half way down the field, behind a barrier) and that there was plenty of space in front of the barrier (where people also paid R715 per ticket).

The tickets should have been sold for about R515.

I expect a refund in the range of R200 per ticket. Computicket/Big Concerts you owe us R800 and an apology for ruining our experience.

A very disappointed fan

-R. Alberts

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