Dear Editor,
Well done, SAA! You're so predictable with the launch of the Mango airline.
Those of us who can remember the demise of Sun Air and other small competitors squeezed out of business over the years, were waiting for SAA to react to the market share won by 1Time, Kulula and Nationwide.
Is it going to be the same strategy again? Undercut their prices, shut them down and raise your prices again? This while maintaining the same level of service - long queues, delays and poor customer liaison?
I, for one, will not be flying Mango. I suggest that others follow suit.
Ingrid Andersen
Grahamstown
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