I HAD heard about June Butler’s billing problem (The Witness, May 4) some time ago, via the grapevine, which proves that this is an ongoing problem, with no end in sight.
The sad reality regarding this complaint is that, as in my case regarding Eskom, there are several other consumers affected by this borehole saga, which is unacceptable.
So what happens?
Because these parastatals receive one complaint in a blue moon, they shrug it off, with the false belief that it will go away.
What to do?
I suggest begin at the beginning. Take one consumer’s problem only, sort it out successfully, and guess what?
You’ve got a 100% improvement on your previous track record.
How difficult can this be?
Think about that.
But alas, the sound of silence is deafening, so deafening in fact, it gives me a headache.