PLEASE NOTE:

MyNews24 is a user-generated section of News24.com. The stories here come from users.

 
The Metrorail Watchdog
 
Comments: 7
Article views: 2026
 
 
Latest Badges:

 
View all The Metrorail Watchdog's badges.
 

Metrorail now Metrofail by real Ryan

18 March 2014, 13:30
Cape Town is the World Design Capital for 2014 and host of one of the Seven Wonders of the World, but two days after the annual Cape Town carnival, hundreds were stranded and frustrated on platforms as trains were delayed by more than an hour.

Monday 17 March 2014 is why many commuters call Metrorail, Metrofail.The delay is due to a train that derailed on Saturday evening, leaving staff with a headache to fix. The chaos comes a week after Transport minister, Dipuo Peters took a train journey to engage with commuters and they shared their frustration of train delays with her.
Monday is probably a day Metrorail staff and commuters would not like to see be repeated, reality is that with our old infrastructure and stock, we will probably see much more delays before the new trains arrive, next year.Metrorail was unable to effectively communicate with commuters. Their GoMetro service as well as website only stated “Trains are delayed due to Infrastructure problems at Cape Town”, this was also tweeted by @CapeTownTrains. This might be okay if trains were delay for say 10 minutes, but more than an hour - a time frame should have been added from the start.
Two hours after asking Metrorail to add by how many minutes trains are delayed, they eventually tweeted “trains are delayed by 60+minutes”.I don’t really know what made matters worse, when Regional Manager, Mthuthuzeli Swartz tweeted “our woes have been made worse by the contractor at CT station who damaged signalling equipment” or the fact that no ticket verifier were on duty. Or wait the fact that no-one from senior management engaged with commuters on the platforms.
So what is my beef with Metrorail, well I don’t have any, I am like the many ordinary commuters, who took our frustration to social media and @CapeTownTrains will most probably ignore those tweets and service won’t be any better. 
Some of the tweets that caught my eye were:
  • “Metrofail!!..Metrofail!!..need I say more, no freakin back up plan.”
  • “Wow…#Metrofail was str8 from hell 2day…”
  • “once again #metrofail. What a way to start my week…”
  • “get to the station as fast as I can, to find out no trains”
The harsh reality is that Metrorail only “apologize for the inconvenience” and come June/July ticket prices will increase and thousands like me who depend on the rail service, will just have to fork out the extra rand.
We can’t say we paying for a better service or better trains as trains are vandalize and the service is, well the service is delayed. Except when a minister is on board, then it seems like a world class railway service.So what should be done?
Commuters can start by putting pressure on Metrorail and not just accept the “sorry for the inconvenience”. Commuters can also start by being more informed, like using the GoMetro-app.

And Metrorail, well they can start by implementing better, more proactive communication channels – one of them being all ground staff being well informed of what is going on and what is being done. The second thing Metrorail should start focusing on is contingency plans, as this lack and is in many cases only in action after someone made someone somewhere aware of an issue.
Fact is things won’t change overnight and no one will win, but the commuter is the client and the client is always right.
Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received.

 

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
7 comments
Comments have been closed for this article.

Read more from our Users

Submitted by
Rev Maudu Morudu
Zuma is above the ANC

He has in the past managed to survive a number of motions of no confidence levelled against him. The big question is: how long is Zuma going to keep on surviving the call for him to step down as president?  Read more...

0 comments 1826 views
Submitted by
KP Vishwas
How to let go of your past

We are lucky that we do not have time machines right? Else we would be in our pasts, forever. Read more...

0 comments 325 views
Submitted by
Michael Mondli Hlophe
Sfiso, thank you for the music

 Read more...

0 comments 270 views
Submitted by
Ali
How to survive your first year at...

To the class of 2016 Read more...

0 comments 165 views
Submitted by
CraigJoseph
Ministers getting spoilt while ev...

Most people in South Africa can only dream of having a house that costs half of the wheels our ministers will be driving. Read more...

0 comments 1435 views
Submitted by
First #PoorBaba, now #BlameItOnTh...

After last week's #Poorbaba during which twitter uses started roasting the president's most unfortunate moments, it seems to have only been the beginning. Read more...

0 comments 260 views
 

services

E-mail Alerts The latest headlines in your inbox

RSS feeds News delivered really simply.

Mobile News24 on your mobile or PDA

E-mail Newsletters You choose what you want

News24 on Android Get the latest from News24 on your Android device.

SMS Alerts Get breaking news stories via SMS.

TV Get us in your home, on your television.

 
Interactive Advertising Bureau
 
© 2016 24.com. All rights reserved.
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.