PLEASE NOTE:

MyNews24 is a user-generated section of News24.com. The stories here come from users.

 
Manny Obi-Wan Meyer
 
Comments: 51
Article views: 3097
 
 
Latest Badges:


 
View all Manny Obi-Wan Meyer's badges.
 

Midnight in the garden of Telkom & ISPs

28 February 2014, 10:42

I write this to serve as documentation of a struggle I have been having with broadband lately and to serve as a critique of the current status of broadband in this country.

Before I begin, let me give you some background into my current situation.

My first forays into home ADSL was with Telkom as my ISP. Here, I was on the ‘do broadband 4mb uncapped’ package. My router synched at 10mb and I enjoyed download speeds at around a 450KB/s on average. All was well with the world.

Three months into our partnership, it seemed the honeymoon was over, however. My p2p downloads had started to top out at 35 – 40KB/ps. I gave them the benefit of the doubt, thinking that they were struggling with network congestion.

This continued for another 2 months, albeit with small intermittent periods of glorious 500KB/ps. I knew that they were throttling me because my router was always synching at 10mb, regardless of the p2p speeds I was getting. A funny incident came when I had one of the Telkom call centre wizards online, who proceeded to insure me that my p2p was not being throttled. I explained to him that if that was not the case, how was it possible for me to stream video at HD from youtube… yet not get more than 40KB/s on any p2p/torrent download? You would need at least a 4mb line to stream HD fluently. Needless to say, stuttering and excuses followed.

I continued this struggle until a friend suggested I move both ISP and ADSL line control to Afrihost, the much touted and no 1 rated ISP in the country. They had a 4mb business package which was apparently unshaped, uncapped and unthrottled. Here again, the first 2 months was a fairy tale of digital bliss. Good speed, great service from their side and all queries I had were speedily tended to by a friendly agent.

And then the wheels came off.

For about the last month, I have been struggling to get an internet connection. The first week, my router inexplicably started to synch at only 1mb, but at least I had an internet connection. I was online with them querying this speed drop, but the usual speedy and friendly service disappeared and was replaced by the more common ‘information blackout’. Then it got even worse. For the last 3 weeks I have been unable to even connect to the internet, even though my router shows it is synching at 1mb and the ADSL and internet lights are on.

When they finally did get back to me, they told me it was a router problem and that I should test this with another working router on the same line. Fair enough, I did this and the result was the same. I took some pics of both routers synching and the line stats and sent them the results, thinking that they would get a tech out or at least try to assist a ‘premium’ business account user. Nothing.

After more than 3 weeks of no or intermittent internet, and having proven that the problem is not on my side, they still have not contacted me with any update or any kind of plan or info.

Afterwards, when a buddy of mine complained about the same thing (only getting 1mb) I gave it a bit of thought. Why would they want to control your ADSL line? Maybe they are collectively screwing us over. How often do you check your line synch rate on router? How many people actually know where to check this? Having someone pay for a 4mb line and then synching their router at 1mb to save on data costs would work nicely for them.

On the odd occasion where they get caught out doing this, they can just shrug their shoulders and say ‘oops’.

Who is checking that the consumer, once again, isn’t being ripped a new one? There needs to be some transparency to this.

Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received.

 

Read News24’s Comments Policy

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
51 comments
Add your comment
Comment 0 characters remaining

Read more from our Users

Submitted by
PeterTracey
South Africans are too harsh with...

Let me cut to the chase today and say that, after years of observing our socio, political and economic situation, South Africans in general are too harsh with each other – whether this is a sign of a normal, growing nation, I cannot tell. Read more...

6 comments 578 views
Submitted by
Victor
Should Christian beliefs be ridic...

If there is one thing that ministers of the gospel and fools fear the most it is ridicule.  Read more...

102 comments 863 views
Submitted by
Godless Heathen
Passion, hobbies and work

My problem is customers, they are not my favourite people. Read more...

1 comments 227 views
Submitted by
Jackie Killian
The Loo children

Much has been said about the “dignity” of people who have long drops, or use the bucket system, in this country. Read more...

0 comments 248 views
Submitted by
Linamandla Mpolase
The Art of recovery from failure ...

Coping with failure can be and is a difficult situation, initially it might feel like it is the end of the world and you might wonder what other people are going to think about you. Read more...

0 comments 316 views
Submitted by
Gail Shorkend
Rhino

I think that it is amazing. That a little girl thought of that idea. To use hunting dogs. Lets us hope it works. Read more...

3 comments 95 views
 

services

E-mail Alerts The latest headlines in your inbox

RSS feeds News delivered really simply.

Mobile News24 on your mobile or PDA

E-mail Newsletters You choose what you want

News24 on your iPhone Get News24 headlines on your iPhone.

News24 on Android Get the latest from News24 on your Android device.

SMS Alerts Get breaking news stories via SMS.

Blogs Your opinion on you, me and everyone.

 
Interactive Advertising Bureau
 
© 2015 24.com. All rights reserved.
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.