PLEASE NOTE:

MyNews24 is a user-generated section of News24.com. The stories here come from users.

 
Disillusioned ZAR
 
Comments: 1
Article views: 169
 
 
Latest Badges:

 
View all Disillusioned ZAR's badges.
 

Modern Day Globe Trotting - Travel Nightmare or Breeze?

08 January 2013, 14:01
After reading recent poll results on global travelling and online travel agencies, I had a good laugh! It came out in the limit circle poll,that travel newcomers find it easier to just book online and have an agency sort everything out for you.Keyword here - newcomers.

Because in my personal opinion,and from past experiences,online agencies mostly just go with the "Next Please!" approach.When things go wrong they tend to turn it around and call even the most seasoned travel new to the system and blame-shift so that liability falls to you,the person that keep them in business and in demand.

I recently went through eDreams.An online travel agency with a lot of clout.I booked my tickets almost 6months in advance to avoid issues and get a guaranteed seat on the flight and airline I want.I then paid over my hard earned money to these people. This was my first mistake.

I went through 3 different flight,airline and even stop over country changes in less than 12 hours due to their inadequate notification system.When asking for assistance at the European airports,I was asked who I booked through.Before I can answer a rep would say "Was it eDreams by any chance?"

This does not fill me with confidence while I sit in a foreign country,in an airport where I don't speak the language and all this 8500 miles from home.When you then decide to contact them and get it resolved,you get a cut and paste reply that basically reads between the lines as "It's your fault,you idiot! Now we have your money and there is nothing you can do!"

After 3 uncomfortable flights back home on an airline I didn't choose and wouldn't recommend,I get home feeling done in an extorted.As someone with constant daydreams of traveling the globe,I want to feel safe and secure when I spend money and travel to a foreign country.Are these companies the only way to go? What happened to the personal touch? What happened to the face to face with an actual agent? I miss the day that we had one person you can call to "Sort it out for me please,John?" and a person who you can speak to after your trip about any issues or further bookings.

Travelling is stressful enough,and adding a stomach ulcer due to call center closures or double payments taken from your credit card or visa issues isn't worth it.Why not just stay at home and be happy? Because as humans we want to explore and expand our knowledge base and experience something new. Why should our experience be ruined by the big companies that control our holidays?

I hope that they realize that most of the times it's not that people don't have money to travel,but that they have used your company or one like it before, and do not want to repeat the experience.

Spend less time and effort on your Facebook and Twitter pages and more time on customer service and after sale satisfaction.Spend less on advertising and more on upgrading your call centers and training rude and unhelpful staff.Don't treat your customers like just another face in the crowd and maybe we will come back.

This traveler is looking forward to some globe trotting in the next year,and I for one will seek out the old fashion agent with a cheap tie and Madonna microphone,so that I can put a face to the person in charge of assisting me in recharging and relaxing in our stressful and busy new world.



Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received.
 

Read News24’s Comments Policy

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
1 comment
Add your comment
Comment 0 characters remaining

Read more from our Users

Submitted by
Maluleka Paul
SADTU's proposed 'Nationalist his...

The nationalist history curriculum approach is always under scrutiny everywhere around the world and for a good reason. Read more...

4 comments 344 views
Submitted by
Godless Heathen
How good are Christian Morals rea...

Christians and other believers in various brands of wuckfittery seem to think that the morals of the world are declining.  Read more...

81 comments 2569 views
Submitted by
SilverBack
In response to Paulus on the Gene...

This article is long, so unless you have an interest in the subject or you read Paulus' Article, this will not be of interest. Read more...

103 comments 613 views
The Folly of Men

When the heart is darkened, not in the same light with God, it turn out to do foolish things.  Read more...

45 comments 241 views
Submitted by
Chiedza Ufic Majongwe
Return our relatives home please

We are grateful to the South African government for all they are doing in assisting us and also the Nigerian government. However we are appealing to South Africa and Nigeria to speed up the process. Read more...

0 comments 278 views
Submitted by
CraigJoseph
Another R35bn reasons why...

Having read about the wasteful and irregular spending of another R35bn, I can't help but wonder why so many of our countrymen still have faith in the ruling party. Read more...

16 comments 1101 views

Jobs in Cape Town [change area]

Property [change area]

Travel - Look, Book, Go!

Magical Massinga

Spend 5 nights at the gorgeous Massinga Beach Lodge in Mozambique and only pay for 4 from R13 220 per person sharing. Includes return flights, accommodation, transfers and romantic turndown. Book now!

Kalahari.com - shop online today

Deal of the week!

20% off Afrikaans books, music and DVDs. Offer valid while stocks last. Shop now!

Save up to R1000 on Hisense smartphones!

View the large range of Hisense smartphones. Buy today and save up to R1000!

Hot gaming titles – available for pre-order!

Call of Duty: Advanced Warfare Day Zero Edition, Far Cry 4, Grand Theft Auto 5 and more. Pre-order now!

Get a free eBook

Buy 3 eBooks and get the cheapest FREE. Offer valid while stocks last. Shop now!

Bargain box – 60% off

Reduced prices, very limited stock. While stocks last. Hurry and shop now!

OLX Free Classifieds [change area]

Samsung Galaxy s4

Mobile, Cell Phones in South Africa, Western Cape, Cape Town. Date October 24

Best bargain in big bay

Real Estate, Houses - Apartments for Sale in South Africa, Western Cape, Cape Town. Date October 25

VW Golf 6, 1.6 Trendline (Excellent condition)

Vehicles, Cars in South Africa, Western Cape, Cape Town. Date October 25

 

services

E-mail Alerts The latest headlines in your inbox

RSS feeds News delivered really simply.

Mobile News24 on your mobile or PDA

E-mail Newsletters You choose what you want

News24 on your iPhone Get News24 headlines on your iPhone.

SMS Alerts Get breaking news stories via SMS.

Blogs Your opinion on you, me and everyone.

Calais Website keywords automated by OpenCalais.

 
Interactive Advertising Bureau
 
© 2014 24.com. All rights reserved.
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.








Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.